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1、FACILITY MANAGER WORK LEVEL 2購物中心物業(yè)經(jīng)理-工作級別 2My manager is: Mall Manager我的經(jīng)理是：購物中心總經(jīng)理My job is我的工作是:In charge of the equipment facilities sub-contractor management and administration support for the work of the mall manager. To provide: Tenant Services equipment operation and maintenance of cleaning 2、car park management. Responsible for the overall work of the property service and plays the role of nexus and seriously to achieve full-service.為總經(jīng)理提供分管的設備設施分包商的管理和行政工作的支持，著重于協(xié)助提供:租戶服務設備運行維護保潔停車場的管理。負責物業(yè)職能的全面工作，起到承上啟下的作用，認真做到全方位服務。 I spend我的時間分配:15% To set up and implement: the supervision and manag3、ement of cleaning program, landscaping and plants decoration management program, equipment inspection, maintenance system, shift relief management system, tenant service management.15% 制定并執(zhí)行：保潔監(jiān)督管理方案、綠化管理方案、設備巡視、檢修制度、交接班管理制度、租戶服務管理。35% To set up and implement: the hand over of facilities and equipme4、nt management systems, facilities and equipment operation specifications, equipment defect management system, transformation and distribution room duty system, the fuel tank regulations, elevator management system, elevator machine room management regulations, water management, and air-conditioning 5、management, and drainage management procedures, water management procedures and so on. HL voltage transformer management, engineering consumables management system, air-conditioning system and maintenance procedures, energy saving management system, equipment management systems, daily construction m6、anagement system, fit out management system. To lead the team to provide support to the Mall35% 建立并執(zhí)行：設施設備交接管理制度、設施設備運行規(guī)范、設備缺陷管理制度、變配電室值班制度、油箱管理規(guī)定、電梯管理制度、電梯機房管理規(guī)定、供水管理規(guī)程、空調管理規(guī)程、排水管理規(guī)程、停水管理規(guī)程等。弱電機房管理規(guī)程、工程部耗材管理制度、空調系統(tǒng)維護保養(yǎng)規(guī)程、能耗計量工作管理制度、設備管理制度、零星工程建設管理制度、裝修現(xiàn)場監(jiān)管制度等。向購物中心團隊提供支持40% of the shopping center i7、nfrastructure, database, asset management database, engineering and technical information database (construction, decoration, fit out, HL voltage electricity, water supply and drainage, gas, fire fighting, air conditioning, elevators and other basic data), staff rules. Deal with the team in this are8、a for General Service40% 購物中心基礎設施數(shù)據(jù)庫、資產(chǎn)管理數(shù)據(jù)庫、工程技術資料數(shù)據(jù)庫（建筑、裝飾、裝修、強弱電、給排水、燃氣、消防、空調、電梯等各項基礎數(shù)據(jù)）、員工守則。處理本區(qū)團隊的一般事務10% set up the fit outrenovation Manual tenant fit outrenovation management10% 裝修管理手冊商戶裝修管理I know Ive done a great job if:我知道我做的很好如果: I provide great support to Mall Manager to carry out his j9、ob well 我向購物中心總經(jīng)理提供支持確保其工作很好的開展 I offer administrative support to ensure teams everyday work carried out smoothly 我向團隊提供行政支持，確保他們的日常工作順利進行 I answer all queries promptly, accurately and deliver a great service 我快速高效優(yōu)質的完成所有的要求 I send out communication that is simple and easily understood 我所開展的溝通簡潔易懂Th10、e people I need to work with are:我需要和這些人合作:Inside my function在我的職能內Outside my function在我的職能外Mall Manager購物中心總經(jīng)理Mall Team 購物中心團隊Regional PS Team區(qū)本部工程團隊Regional IT/HR/Legal/Finance Team區(qū)IT/人資/法務/財務團隊Supplier and Contract Companies供應商和第三方公司The skills I need are:我需要以下技能:General skills 綜合技能Operating skil11、ls 營運技能Experience required要求的經(jīng)驗什么whatCustomer Focus以客戶為本Personal Integrity Drive自我驅策的動力Team Working團隊合作Communication Skills溝通技巧Developing Self/Others不斷自我發(fā)展/協(xié)助他人發(fā)展Managing Performance執(zhí)行力管理Managing Change靈活應對變動Gaining Commitment承擔義務Managing data Producing reports管理數(shù)據(jù)和制作報告 Experience of using Microsoft12、 word and Powerpoint applications to produce reports 使用微軟辦公軟件制作報告 Experience of team working in a fast paced environment 在快節(jié)奏的團隊內開展工作 Experience of being a team player among different functions 與其他部門保持良好關系怎么做HowGeneral Training at Tesco Tesco一般培訓Core skills核心技能Operating Model training solutions營運模型-13、培訓解決方案Options Development Programme選項發(fā)展項目This is the essence of the job 1 sentence that captures what the purpose of the job is.This is to ensure clear and consistent reporting linesThis captures the Work Level of the job in 1 sentence so that the job holder is clear about the level they are expecte14、d to operate at.These are the 6-8 key measures of success made up. This includes both hard i.e. KPI Targets and soft measures, i.e. breadth of thinking.This is the typical proportion of time spent on different elements of the job; this could also include time spent in Stores or Internationally. This15、 captures the Work Level of the job in 1 sentence so that the job holder is clear about the level they are expected to operate at.These are the 6-8 key measures of success made up. This includes both hard i.e. KPI Targets and soft measures, i.e. breadth of thinking.This is the typical proportion of 16、time spent on different elements of the job; this could also include time spent in Stores or Internationally. This is the essence of the job 1 sentence that captures what the purpose of the job is.This is to ensure clear and consistent reporting linesWhat I have to do我必須做什么Activities行動People To cons17、istently deliver Every Little Helps for our People人員-對人員始終如一地進行每一個細小的幫助An opportunity to get onAn interesting jobA manager who helps meTo be treated with Respect我有機會取得進展我有一份有趣的工作我的主管為我能夠做好工作給予支持我們互相信賴并彼此尊重 Listen to my managers and colleagues advice 詢問并聽取經(jīng)理和同事的意見反饋 Celebrate success in my team 我認可進展18、并和我的團隊及個人一起慶祝成功 I have a Personal Development Plan based on 360 degree feedback that addresses my behavioral and technical needs 基于360全方位行為調查報告制定個人發(fā)展計劃 Support my team to carry out their work actively 支持團隊積極參與工作 Find out and develop my capabilities, be ready to meet new challenges 找出并發(fā)展自身才能，時刻準備接受新的19、進展和任命Customer To consistently deliver Every Little Helps for our customers顧客-對我們的顧客始終如一地進行每一個細小的幫助Earn lifetime loyalty The aisles are clearI can get what I wantThe prices are goodThe staff are great 獲得終身忠誠走道暢通我能得到我想要的價格公道員工很棒 I assist my team to offer first class service to customers 我協(xié)助我的團隊向顧客提供一級20、服務 I help track incident data and highlight trends that affect customers 我協(xié)助追蹤購物中心事件數(shù)據(jù)，并將可能對顧客產(chǎn)生影響的因素標注出來Operations To consistently deliver Every Little Helps for operations營運-對營運始終如一地進行每一個細小的幫助-We try to get it right first timeWe deliver consistently everydayWe make our jobs easier to doWe know how21、 vital our jobs are We always save time and money第一次我們就盡量讓它正確我們每天始終如一地執(zhí)行我讓工作變得更簡單我們知道我們的工作有多重要我們一直堅持節(jié)省時間和金錢 I assist in the production of mall profiles so that all historical data is up to date 我協(xié)助購物中心將文件歸檔，保持所有的歷史數(shù)據(jù)得到及時更新 I produce summary reports on progress as required 我根據(jù)要求寫各類總結報告 I arrange meet22、ings as required and circulate next steps if requested 我根據(jù)要求安排會議，如有必要，發(fā)送出下一步計劃 I communicate with other functions to handle common problems 我與其他職能部門溝通處理常見問題 I liaise with suppliers and external companies as directed 我按照指示與供應商及第三方公司保持聯(lián)系 I order office supplies with relatively low price 我為團隊預定相對低價的辦公用23、品 I help team to process certificates or documents 我為團隊辦理各類證件或文件Finance To consistently deliver Every Little Helps for finance財務-對財務始終如一地進行每一個細小的幫助Grow salesMaximise profitManage our investment業(yè)績增長管理我們的投資利潤最大化 I assist my manager in collating department Capital Revenue budgetary management informati24、on 我協(xié)助經(jīng)理收集各部門的資本收入預算管理信息 I reduce possible cost to achieve budget 我盡可能減少花費以達到預算Community To consistently deliver Every Little Helps for the community社區(qū)-對我們的社區(qū)始終如一地進行每一個細小的幫助I am a good neighborI am responsible and fair有責任心，公正，誠實做一個好鄰居 I help the mall become a good neighbor in local community 幫助我的部門融入社區(qū) I lead the mall to protect environment and be a good example for recycling renewable resources in the community 致力環(huán)保，廢物利用和循環(huán)利用不可再生資源