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1、QSA Audit ChecklistCOR.40.PR.SQ.130/REV3.0 公公司司名名稱稱XXXXXXX審審核核日日期期XXXXXXXX公公司司地地址址XXXXXXX索索引引號號No.選選項項最最優優值值實實際際值值實實際際 比比例例%合合格格比比例例%1HR戰略規劃4747100.0%90%2HR組織發展00#DIV/0!90%3績效管理#REF!#REF!#REF!90%4薪酬管理1616100.0%90%5培訓管理2424100.0%90%6人事發展00#DIV/0!90%7242395.8%90%81818100.0%90%9171588.2%90%10353497.1%92、0%11171482.4%90%1288100.0%90%審審計計結結果果（百百分分比比）#REF!#REF!#REF!90%HR審計標準合格90 100%待查80 89%不合格 80%Rev 3.0HR戰略規劃HR組織發展績效管理薪酬管理培訓管理人事發展人人力力資資源源管管理理審審計計Confidential目錄QSA Audit ChecklistCOR.40.PR.SQ.130/REV3.01：HR戰戰略略規規劃劃完完成成比比例例100%數值實實際際得得分分47標標準準47Y=1N=0 N/A=x 備注(Ref 4.2.1)1.1 是否定期進行人力資源現狀分析？11.2 公司是否有明確的3、人力資源發展戰略？11.3 是否建立了人力資源年度滾動規劃制度？11.4 是否具備人力資源滾動規劃的調整機制和管理流程11.5 是否制定了完善的人力資源戰略和規劃實施的管理審計制度？11.6 是否制定了專業隊伍發展規劃？11.7 是否制定了核心人才發展規劃？11.8 您了解人力資源管理審計工作的職能和方法嗎？1(Ref 4.2.1)1.9 您認為目前有必要開展人力資源管理審計工作嗎？1(Ref 4.2.2)1.101(Ref 4.2.2)1.111(Ref 5.5.1)1.121Dell ConfidentialHR戰略規劃 RequirementsP2/3QSA Audit Checklis4、tCOR.40.PR.SQ.130/REV3.0(Ref 5.5.1)1.131(Ref 5.5.2)1.141(Ref 5.5.2)1.151(Ref 5.5.2)1.161(Ref 5.6)1.171(Ref 5.6.2)1.1811.1911.2011.2111.2211.231Dell ConfidentialHR戰略規劃 RequirementsP3/3QSA Audit ChecklistCOR.40.PR.SQ.130/REV3.01.2411.251(Ref.5.6.3)1.2611.2711.2811.2911.301(Ref 8.2.2)1.311(Ref 8.2.2)1.5、321(Ref 8.2.2)1.331(Ref 8.2.2)1.341Dell ConfidentialHR戰略規劃 RequirementsP4/3QSA Audit ChecklistCOR.40.PR.SQ.130/REV3.0(Ref 8.2.2)1.351(Ref 8.2.2)1.361(Ref 8.2.2)1.371(Ref 8.2.2)1.3811.391(Ref 6.2.2)1.401(Ref 6.6.2)1.411(Ref 6.6.2)1.421(Ref 6.2.2)1.431(Ref 8.4)1.4411.451Dell ConfidentialHR戰略規劃 Require6、mentsP5/3QSA Audit ChecklistCOR.40.PR.SQ.130/REV3.01.4611.471Dell ConfidentialHR戰略規劃 RequirementsP6/3QSA Audit ChecklistCOR.40.PR.SQ.130/REV3.02:HR組組織織發發展展Avg score:#DIV/0!ScoreSubtotal:0Counts:0Y=1 N=0 N/A=xRemarks(Ref 7.2)2.1 崗位的設置是否經過工作負荷分析、價值評估的程序？(Ref 7.2)2.2 是否進行適應組織發展的崗位需求評估？2.3 各個崗位是否有明確的崗位職7、責和任職資格標準？2.4 是否建立了崗位調整的管理流程和機制？2.5 您認為目前公司各個崗位的職責是否明確？(Ref 7.2)2.6 您認為目前各職位的職責界限是否存在重疊、交叉等不清晰的情況？Dell ConfidentialHR組織發展P7/13:績績效效管管理理Avg score:#Subtotal:0(Ref 7.3.1)3.1 是否制定了一套較完整的績效管理政策？(Ref 7.3.1)3.2 是否成立了專門的考核機構對各職能部門進行考核？(Ref 7.3.1)3.3 現有的績效管理工作能否反映公司中存在的問題？(Ref 7.3.1)3.4 績效考核的頻率是否在一年一次或一次以上？(R8、ef 7.3.1)3.5 不同級別的崗位是否有明確的考核量化標準？(Ref 7.3.1)3.6 考核前是否有明確的績效考核目的？(Ref 7.3.1)3.7 對考核對象中非量化指標是否有合理的判斷標準？3.8 考核是否涉及職能部門工作對總公司經營業績的貢獻？3.9 考核是否涉及與其他職能部門的合作配合？3.10 考核是否涉及管理職能的完成效果？(Ref 7.3.2)3.11 管理層為員工提升績效水平是否給予了幫助和指引？(Ref 7.3.1)3.12 考核目標的達到是否有明確的衡量標準？(Ref 7.3.3)3.13 考核的結果是否可以有效的與薪酬和福利掛鉤？(Ref 7.3.4)3.14 考9、核的結果是否可以與員工的再培訓掛鉤？(Ref 7.3.4)3.15 考核的結果是否反饋給了被考核人員？(Ref 7.3.4)3.16 是否可以積極聽取被考核人員對考核的意見？(Ref 7.3.5)3.17 管理層是否可以為考核差的員工給予改正的指導？(Ref 7.3.5)3.15(Ref 7.3.7)3.16(Ref 7.3.5)3.17(Ref 7.3.4)3.18(Ref 7.3.4)3.19數值Counts:0Y=1 N=0 N/A=xRemarksQSA Audit ChecklistCOR.40.PR.SQ.130/REV3.04:薪薪酬酬管管理理Avg score:100%Scor10、eSubtotal:16Counts:16Y=1 N=0 N/A=xRemarks(Ref 4.2.1)4.1 薪酬管理是否有規范的制度性文件？4.2 崗位薪酬標準是否可以體現不同崗位的工作貢獻水平？4.3 現有的薪酬管理體系是否合理？14.4 薪酬是否可以起到足夠的激勵效果？14.5 是否制定了各崗位績效管理結果與獎勵工資發放數量的比例對應關系表？4.6 是否定期把公司薪酬水平與市場平均水平做比較？14.7 薪酬水平是否每年會對其做適當的調整？14.8 員工的薪酬是否與公司業績掛鉤？14.9 員工的薪酬是否與市場平均薪酬水平掛鉤？1(Ref 4.2)4.10 你認為現有薪酬水平是否在同行業中11、具有競爭力？1(Ref 4.2.3)4.11 你認為現有薪酬水平是否在本地區中具有競爭力？1(Ref 4.2.3)4.12 員工的超額貢獻是否在薪酬水平中有充分的體現？1(Ref 4.2.3)4.13 當期的薪酬發放是否及時到位？1Dell Confidential薪酬管理P12/2QSA Audit ChecklistCOR.40.PR.SQ.130/REV3.0(Ref 4.2.3)4.14 績效工資的發放是否與績效考核頻率一致？1(Ref 4.2.3)4.151(Ref 4.2.3)4.161(Ref 4.2.3)4.141(Ref 4.2.3)4.151(Ref 4.2.3)4.16112、Dell Confidential薪酬管理P13/2QSA Audit ChecklistCOR.40.PR.SQ.130/REV3.0Dell Confidential薪酬管理P14/2QSA Audit ChecklistCOR.40.PR.SQ.130/REV3.0Dell Confidential薪酬管理P15/2QSA Audit ChecklistCOR.40.PR.SQ.130/REV3.05:培培訓訓管管理理Avg score:100%ScoreSubtotal:16Counts:16Y=1 N=0 N/A=xRemarks(Ref 7.4.2)5.1 是否有針對全系統的培訓指13、導的政策性規定？15.2 是否形成了較規范、體系化的公司整體培訓政策和制度？5.3 是否有培訓需求的調查？5.4 是否有員工培訓手冊？5.5是否有科學的培訓需求分析？（如根據績效管理結果分析、根據崗位能力素質模型分析、根據戰略分解完成分析等等）(Ref 7.4.1)5.6 培訓前是否有詳細的培訓計劃？1(Ref 7.4.1)5.7 是否針對不同級別、不同水平的人員制定了不同的培訓計劃？1(Ref 7.4.1)5.8 培訓前是否制定了明確的培訓目標？1(Ref 7.4.1)5.9 是否有專門的核心人才的培養計劃？1(Ref 7.4.2)5.10 是否有專門的專業人才的培養計劃？1(Ref 7.414、.2)5.11 是否整合了企業內外部多方面的培訓資源？1(Ref 7.4.2)5.12 是否對部門經理制定了專業培訓管理上培訓計劃？1(Ref 7.4.2)5.13 是否有針對公司管理培訓人員的專門素質培訓？1Dell Confidential培訓管理P16/2QSA Audit ChecklistCOR.40.PR.SQ.130/REV3.0(Ref 7.4.2)5.14 培訓效果是否與薪酬激勵相掛鉤？1(Ref 7.4.2)5.15 是否對培訓的效果進行及時的反饋調查？1(Ref 7.4.1)5.16 是否制定了培訓預算？1(Ref 7.4.3)5.17 培訓是否經常出現預算超支現象？1(15、Ref 7.4.3)5.181(Ref 7.4.3)5.191(Ref 7.4.2)(Ref 7.4.2)1Dell Confidential培訓管理P17/2QSA Audit ChecklistCOR.40.PR.SQ.130/REV3.06:人人事事發發展展Avg score:#Score Subtotal:0Counts:0Y=1 N=0 N/A=xRemarks(Ref 7.5.3)6.1 公司是否制定了員工手冊？(Ref 7.5.3)6.2 招聘是否有較為規范的流程？(Ref 7.5.3)6.3 是否可以及時根據企業各時期的需求招募到新的人員？(Ref 7.5.3)6.4 擬招聘的16、職位是否提前在公司系統內部網和相關報紙刊物上進行了公示？(Ref 7.5.3)6.5 是否對核心人才制定了專業的職業生涯發展規劃？(Ref 7.5.3)6.6 是否有成文規定的人員晉升制度？(Ref 7.5.3)6.7 外派人員是否簽訂了專門的外派人員用工合同？(Ref 7.5.3)6.8 是否針對具體情況有對外派人員薪酬福利方面的補貼？(Ref 7.5.3)6.9 對外派人員的探親、交通、醫療、保險等方面有專門的政策規定？7 是否有系統的崗位輪換政策？7.1 人力資源信息管理在制度、方式等方面是否有明確的政策性規定？7.2 您認為目前的勞動合同管理工作是否存在不盡完善的地方？(Ref 7.517、.3)7.3 您認為目前的員工檔案管理工作是否存在不盡完善的地方？(Ref 7.5.3)7.4 您認為目前有關員工的基本信息數據庫能滿足工作的需要嗎？Dell Confidential人事發展P18/1QSA Audit ChecklistCOR.40.PR.SQ.130/REV3.0(Ref 7.5.3)(Ref 7.5.3)Dell Confidential人事發展P19/1QSA Audit ChecklistCOR.40.PR.SQ.130/REV3.07:Process Control過過程程控控制制Avg score:96%ScoreSubtotal:23Counts:24Y=1 18、N=0 N/A=xRemarks(Ref 7.5.1)7.1Are there work instructions defining the manner of production,installations for each process/station?是否有工作指導書來定義其生產及裝配方法于每一個過程及站別?1(Ref 7.5.1)7.2Do the work instructions clearly specify the machines,fixtures,tools,gauges and program to be used?工作指導書是否有明確的表明所要使用的機器設備工具及程19、序?1(Ref 7.5.1)7.3Do the work instructions specify the materials to be used?(e.g.,part number/name,assembly tools,inspection tools)工作指導書是否有明確的表明所要用的材料(如料號/名稱,組裝工具,檢驗工具)1(Ref 7.5.1)7.4Do the work instructions indicate assembly specifications and machine setting?(e.g.,temp,pressure,torquedriver setting20、,and adjustment/test specifications)工作指導書是否有表明組裝規格及機械的裝設?(焊錫溫度,扭力把手的設定及調整及測試規格)1(Ref 7.5.1)7.5Are quality documents(e.g.,QC-flow,WI,Record sheet)revision controlled and approved by authorizedpersonnel prior to issue?所有品質文件(例如：品管流程，WI,記錄表)有否在使用前經由權責人審核及批淮1(Ref 7.5.2)7.6Are qualification requirements 21、for new process and change operations and associated equipment andpersonnel specified?是否有被要求針對新的制程，改變操作或相關的設備由指定人員做承認的動作？1(Ref 7.5.2)7.7Are the qualification criteria available and record maintained?是否有承認的條件以及是否有記錄維護？1(Ref 7.5.1,7.5.3)7.8Are the limit sample and visual aids established and properly 22、identified,if necessary?如果需要的話，限度樣本和視覺教具是否被建立和正確的識別？1(Ref 7.5.1)7.9Is there a comprehensive Preventive Maintenance Plan and updated record for machines,tools and standardsamples?是否針對機器，工具和標準樣本有一個全面的定期檢修計劃和更新紀錄？1(Ref 7.5.1,7.5.2)7.10Are all ESD systems are properly installed and maintained?e.g.ground23、ing main system,instrument,fixtureetc.所有的ESD系統是否被正確的安裝和維護？例如：接地主系統，工具，治具等1Dell Confidential1P20/2QSA Audit ChecklistCOR.40.PR.SQ.130/REV3.0(Ref 7.5,7.6)7.11Are there monitoring systems for environment condition,such as temperature,humidity,particle countetc.?是否有環境條件的監控系統，比如溫度，適度，空氣中微粒統計等？1(Ref 7.5,724、.6)7.12Is there a documented procedure and record for environment and safety qualification of production line?是否有對環境和產線安全認證的書面的程序和記錄？1(Ref 8.2.3,8.2.4)7.13Is there a procedure or plan to specify all critical parameters and product characteristics which needmonitoring or control?是否有程序或計劃來說明所有的重要參數和產品25、特性需要監視和管控？1(Ref 8.2.3,7.5,7.6)7.14Does the supplier maintain process performance through implementation and adherence to the controlplan/process QC flow,measurement technique,sampling plans and reaction plan when acceptance criteria isnot met?供應商是否有通過執行和堅持管控計劃/制程的品質控制圖，測量技術，抽樣計劃和未達到標準的反應計劃來維護制程性能？1(26、Ref 7.5,8.4)7.15Have all relevant employees been trained according to the documented SPC training plan?所有相關人員是否有依SPC訓練計劃來加以訓練?1(Ref 7.5,8.4)7.16Are SPC training records for each employee and training materials maintained?SPC每個人員的資料是否有保留?1(Ref 7.5,8.4)7.17Does the SPC training program include control27、 chart theory and process capability analysis skills?SPC訓練課程有否包含控制圖表理論及制程能力分析技巧?1(Ref 7.5,8.4)7.18Are all critical processes and parameters under statistical control?(e.g.,control chart,Cp/Cpk study)所有關鍵過程及參數是否有由統計管制(控管圖表,CP/CPK研究)?1(Ref 7.5,8.4)7.19Are out-of-control conditions noted on control cha28、rts,with causes investigated,and actions provided?失控情形是否有將調查原因及所提供之處理方式紀錄于控管圖表?0(Ref 7.5,8.4)7.20Are appropriate actions taken when the Cp/Cpk values are not meeting expectation?當CP/CPK未達到預定時有否適當處理動作?17.21Are records of these SPC activities maintained?這些動作的數據是否有維護及記錄?17.22Is the data analysis provid29、e information relating to characteristics and trends of process/product includingopportunity for preventive action?提供的分析數據是否關系到制程/產品特性和趨勢？需要包含預防對策的時機。1Dell Confidential1P21/2QSA Audit ChecklistCOR.40.PR.SQ.130/REV3.07.23Is the Process Audit Checklist available and adequate?是否有制程稽核查檢表和被充分使用？17.24Is t30、he Process Auditor qualified adequately?Are the audits and CLCA implemented well?制程稽核員是否具備任職資格？稽核和CLCA是否被很好的執行？1Dell Confidential1P22/2QSA Audit ChecklistCOR.40.PR.SQ.130/REV3.08:Inspection and Testing/StatusAvg score:100%Score 檢檢驗驗和和測測試試狀狀況況Subtotal:18Counts:18Y=1 N=0 N/A=xRemarks(Ref 8.1)8.1Are th31、ere documented procedures for defining inspection and test methods which complies with productspecifications?是否有程序用來定義檢驗及測試方法來遵守產品規范?1(Ref 8.2.4)8.2Does the supplier ensure that incoming product is not used or processed until it has been inspected andverified as conforming to specified requirements?32、供貨商能否確定進來的料件在被使用或處理前能確認及檢視其標示合乎必需條件?1(Ref 8.2.4)8.3Does the supplier inspect,test and identify product as required by the quality plan or documentedprocedures?供貨商是否有檢視,測試及辨明其產品合乎之品質計劃及文件程序?1(Ref 8.2.4)8.4Does the supplier utilize final inspection and testing?供貨商是否有利用所謂最后檢視及測試?1(Ref 8.2.4)8.5Does the33、 supplier utilize outgoing product inspection and testing such as Out of Box Audits?供貨商是否有利用所謂出貨檢視及測試比如開箱檢驗?1(Ref 8.2.4)8.6Does the supplier utilize extended reliability/regulatory tests on regular basis?(e.g.Drop/vibration,EMI,reliability,safety,.)供貨商是否在常規基礎上有利用所謂可靠度/調整能力測試?（例如：落下/震動，電磁干擾，可靠性，安全性等）34、1(Ref 8.2.1)8.7Does the inspection and test process assure outgoing products meet customer goals?檢查和測試程序是否能確保起初或產品滿足客人的目標？1(Ref 8.2.4)8.8Are there procedures that address product inspection and test status?是否有程序來描述其產品檢查及測試狀況？1(Ref 8.2.4)8.9Are there procedures and practices in place to assure produc35、t traceability through all stages of production?是否有程序及執行來確保產品在生產階段時的追溯性?1(Ref 8.2.4)8.10Is the conformance or nonconformance of a products inspection or test status identified?(by markings,tags,inspection records,test software,physical location,etc.)產品合不合乎檢視測試的狀況是否有分段標明?(由記錄,標示,檢視,紀錄,測試軟件,場地等等)1(Ref36、 8.2.4)8.11Does the system assure only material that has passed specified inspections or tests is utilized or sold?系統能否確保只有通過標示檢視或測試之材料才能出貨或使用?1Dell Confidential2P23/2QSA Audit ChecklistCOR.40.PR.SQ.130/REV3.0(Ref 8.2.4)8.12Are there records which give evidence that the product has passed inspection37、 and/or test with definedacceptance criteria?那些給予產品證明其通過檢視或和測試的紀錄有否定訂其接受要件?1(Ref 8.2.4)8.13Is gage R&R performed prior to mass production or after process set-up change?Gage R&R在 量產前或者在制程變更后被量測？1(Ref 8.2.4)8.14Is golden sample/template available for inspection/test?golden sample/模板是否用來檢查/測試？1(Ref 8.38、2.4)8.15Is golden sample/template properly identified(P/N,Rev.,S/N),checked and stored?最好的樣品/模板是否可以正確的識別(部件號碼，版本，序列號），查檢和存放？1(Ref 8.2.4)8.16Are the inspection/test record/report reviewed and approved by the authorized personnel for product release?檢查/測試的記錄/報告是否為產品的發布被評估和由授權人員批準？1(Ref 8.2.4)8.17Does 39、the supplier test coverage meets customer minimum requirement?供應商測試覆蓋率是否滿足客戶的最小需求？1(Ref 8.2.4)8.18Are the test set-up sufficient and adequate to ensure the product quality?(e.g.hardware,equipment,software/revision,fixture,.)測試的建立是否充足來保證產品的品質？（例如：硬件，設備，軟件/版本，治具，)1Dell Confidential2P24/2QSA Audit Chec40、klistCOR.40.PR.SQ.130/REV3.09:Calibration Avg score:88%Score 校校驗驗Subtotal:15Counts:17Y=1 N=0 N/A=xRemarks(Ref 7.6)9.1Are there documented procedures for control of inspection,measuring,test equipment?Including:是否有文件化的程序用來控制檢視,測量,測試設備？包括以下，9.2(a)Equipment master list 設備的清單19.3(b)Calibration interval 41、校驗的時間間隔19.4(c)Calibration schedule 校驗進度表19.5(d)Recall list 召回列表19.6(e)Calibration record/report 校驗記錄/報告19.7Is the calibration conducted under the specified environment conditions?校驗是否有在指定的環境標準下執行？19.8Does the procedure define the disposition of fail-in-calibration equipment?是否有程序定義校驗不合格設備的處理？0(Ref 742、.6)9.9Is equipment verified or re-calibrated at appropriate intervals?所有的裝備是否有定期的適當校驗和確認？1(Ref 7.6)9.10Are measuring equipment safeguarded from unauthorized adjustment or re-adjustment?測量的設備是否有安全裝置來防止沒有授權的調整和重新調整？1(Ref 7.6)9.11Is there an official approval control system for all equipment to determi43、ne accuracy and precision?是否有一個正式的承認管控系統來保證所有的設備精確性和精密度？1(Ref 7.6)9.12Are devices that are exempt from calibration clearly marked as such?免校的設備是否被清楚地標示？1(Ref 7.6)9.13Are the reference devices(standard equipment)used for base-point calibrations(0 point,makers scale,etc.)correctly stored,managed and c44、alibrated to NIST standards?所有參考用的裝置（例如標準設備）用于基本點的校驗(O點，制造商的測量等）是否有正確的存儲管理及其標準的校驗？1(Ref 7.6)9.14Is the master standard for internal calibration has adequate capability(i.e.10 x higher resolution)針對內校儀器的部分，標準儀器是否有足夠的精度？（例如，高出10倍的精度）1Dell Confidential3P25/1QSA Audit ChecklistCOR.40.PR.SQ.130/REV3.0(Re45、f 7.6)9.15Is an appropriate method set up for storing measuring equipment,tools,and jigs?是否有一個適合的方式來建立存放設備，工具和夾具？1(Ref 7.6)9.16Are measuring and test equipment re-calibrated when found not meeting the requirement?當所有的測量及測試裝備未合乎標準條件是否會重新校驗？1(Ref 7.6)9.17Is there a process for disposition if product h46、as been built/tested with equipment found to be out ofcalibration?是否有程序來定義當設備被校驗不合格時針對產品要如何處置？0(Ref 7.6)9.18Has the personnel in charge of calibration been trained and formally certified?儀校人員是否被培訓和正式的授權？1Dell Confidential3P26/1QSA Audit ChecklistCOR.40.PR.SQ.130/REV3.010:Control of Nonconforming Pro47、duct Avg score:97%Score 不不合合格格品品的的控控制制Subtotal:34Counts:35Y=1 N=0 N/A=xRemarks(Ref 8.3)10.1Are there documented procedures for control of nonconforming product and material?是否有一套程序用來控制不合乎標準的材料?1(Ref 8.3)10.2(a)Does nonconforming control of product&material include identification,documentation,evalua48、tion andsegregation?不合格產品和物料的控制是否包含證明，文件，評估和隔離？1(Ref 8.3)10.3(b)Does nonconforming control of product&material include disposition and notification of all appropriatefunctions?不合格產品和物料的控制是否包含了對所有適當作用的放置和通告？1(Ref 8.3)10.4(c)Is the responsibility for review and authority for the disposition of nonconf49、orming product defined?評估和授權不合格品的放置的職責是否被定義?1(Ref 8.5.2)Are the documented procedures established to define requirements for:被考證的程序是否建立來定義以下的需求：(Ref 8.5.2)10.5(a)Reviewing nonconformities(including customer complaints).評估不合格品（包含客戶投訴）1(Ref 8.5.2)10.6(b)Determining the causes of nonconformities.決定不合格品50、的原因1(Ref 8.5.2)10.7(c)Evaluating the need for action to ensure that nonconformities do not recur.評估所需的對策來保證下次不會發生相同的不良1(Ref 8.5.2)10.8(d)Determining and implementing action needed.決定和執行所需的對策1(Ref 8.5.2)10.9(e)Records of the results of action taken.采取對策結果的記錄1(Ref 8.5.2/8.5.3)10.10(f)Reviewing correct51、ive/preventive actions taken.評估所采用的改善/阻礙不良品的對策1(Ref 8.3)10.11Are nonconforming and suspect products reviewed in accordance with documented procedures?And reworked,accepted,regraded,rejected/scraped properly in consistence with procedures?不合格品和可能不合格的產品是否根據被認證的程序來評估？以及根據程序正確的重工，接受，重新分類，判退1(Ref 8.3)10.52、12Is the terminology or failure codes defined and recorded for the nonconforming control?不良代碼是否被定義和記錄在不良品控制中？1Dell Confidential4P27/1QSA Audit ChecklistCOR.40.PR.SQ.130/REV3.0(Ref 8.3)10.13Are repaired products re-inspected or tested according to documented procedure or quality plan?經過維修的產品是否根據被認證的程53、序或者品質計劃被重新檢驗和測試？1(Ref 8.4)10.14Does the supplier perform Continuous Improvement Process for nonconformity?(Data analysis,FA,C/A for worsttops and tracking)供應商是否對不合格品執行連續改善過程？（前幾項的不合格品跟蹤，分析的日期，不良分析，改善對策）1(Ref 8.5)10.15For RMA,is there a requirement to issue a Closed Loop Corrective Action(CLCA)?對RMA,54、是否有要求發CLCA?1(Ref 8.4)10.16For RMA returns or customer rejects,is failure analysis performed?對RMA的退料或者客戶的退貨，不良分析是否執行？0(Ref 8.5)10.17For RMA returns or customer rejects,are the appropriate corrective or preventive actions developed to eliminatethe cause of actual or potential nonconformance?對RMA的退料和客人55、的退貨,是否有適當的改善和阻礙不合格品的對策開發來消除實際存在和潛在的不合格品？1(Ref 8.4)10.18Is failure analysis performed in in-process for nonconformity?不合格的分析是否執行在制程中？1(Ref 8.5)10.19Is there a requirement to issue a Closed Loop Corrective Action(CLCA)for in-process nonconformity?針對制程中的的不良品是否有要求發CLCA？1(Ref 8.3,4.2.4)10.20Are the in-pr56、ocess and RMA repair records kept according to the defined retention period?生產中和RMA的維修紀錄是否根據所定義的保存時間進行保存？1(Ref 8.3)10.21Is there a MRB procedure to review the disposition of nonconforming material?(e.g.use as is,RTV,scrap,rework)是否有MRB程序來評估不良物料的處理？（例如：use as is,RTV,廢料，重工）1(Ref 8.3)10.22Are the crite57、ria/guidelines for materials disposition defined?是否有標準和指導方針來定義物料的處理？1(Ref 8.3)10.23Is the responsibility and authority to review/approve disposition of nonconforming materials defined?(e.g.MRBroster)是否有責任和授權來評估和批準所定義的不良物料的處理？（例如：MRB名冊）1(Ref 8.5)10.24For MRB material,is there a requirement to issue a58、 CLCA?對于MRB物料，是否有要求發CLCA?1(Ref 8.3,4.2.4)10.25Are all necessary details included in the Corrective Action Request?(P/N,lot#,inspection date,lot size,samplesize,reject qty,etc.)是否所有必要的細節包含在改善對策的要求中？（部件編號，批號，檢查日期，批量，樣本數量，退件數量等）1Dell Confidential4P28/1QSA Audit ChecklistCOR.40.PR.SQ.130/REV3.0(Ref 8.4,59、8.5)10.26Is there a system to feedback failure analysis and action items to relevant departments(including mfg site)?是否有系統來反饋不良分析和改善對策給相關的部門？（包括制造工廠）1(Ref 8.5)10.27Is a corrective action request issued in the event a unit fails reliability test?是否改善對策的要求發布當發生一臺機器的可靠性測試失敗？1(Ref 8.5,4.2.4)10.28Are all60、 corrective actions and results documented?所有的改善對策結果是否文件化？1(Ref 8.5)10.29Does the corrective action request include root cause/containment/short term action?If defect is supplier related,is there any system to feedback to IQC for actions?改善對策要求是否包含根本原因/圍堵政策/短期對策？如果問題是和供應商有關，是否有系統來反饋給IQC來尋找對策?1(Ref 861、.5)10.30Does the corrective action request include long term/preventive action?改善對策是否有包括長期對策和預防對策？1(Ref 8.5)10.31Is there a system to track status of corrective action requests?是否有系統來追蹤改善對策的狀態？1(Ref 8.5)10.32Are the contents of the responses/corrective actions appropriate to prevent future occurrenc62、es?回應/改善對策的內容是否適合于避免將來的所發生的可能？1(Ref 8.3,8.5)10.33Is the corrective action report reviewed and approved by relevant authorities?改善對策報告是否由相關權威評估和批準？1(Ref 8.5)10.34Are corrective actions monitored for effectiveness in preventing similar nonconformance?改善對策是否被監督來確認是否可以有效的阻止相似的不良品？1(Ref 8.5)10.35Is actio63、n taken when progress/implementation of improvement actions is not satisfactory?當改善對策在執行過程中不能令人滿意是否有對策被采用？1Dell Confidential4P29/1QSA Audit ChecklistCOR.40.PR.SQ.130/REV3.011:Handling,Packaging,Storage&Delivery Avg score:82%Score 處處理理，包包裝裝，存存儲儲和和運運輸輸Subtotal:14Counts:17Y=1 N=0 N/A=xRemarks(Ref 7.5.564、)11.1Are there procedures for handling,storing,packaging and delivery of product and materials?是否有一套程序用來處理,儲存,包裝,及運送其產品?1(Ref 7.5.5)11.2Does the procedure define the proper vehicles and tools for transporting and handling product/materials?是否由程序定義正確的車輛和工具來運輸和處理產品/物料？1(Ref 7.5.5)11.3Are those vehicle65、s and tools regularly maintained to be under good condition?所有材料的控制記錄是否有依照其訂定的程序加以維持?1(Ref 7.5.5)11.4Are the material control records maintained per the procedures defined?物料控制紀錄的維護是否在每個程序中定義？1(Ref 7.5.5)11.5Does the supplier provide methods and means of handling that prevent damage or deterioration66、?供貨商是否有提供其處理產品的方法及重要性來預防產品上的損害及品質的惡化?0(Ref 7.5.5)11.6Are all ESD-sensitive materials stored in anti-static containers?所有的ESD敏感材料是否有儲存于防靜電的包裝?1(Ref 7.5.5)11.7Are flammable,corrosive,and toxic materials properly stored and segregated?所有的易燃性,腐蝕性和有毒性物質是否有適當的分開及儲存?1(Ref 7.5.5)11.8Are necessary protection67、 means in place for flammable,corrosive and toxic materials?所有需要保護的意味著對易燃性,腐蝕性和有毒性物質是否放置在合適的地方？0(Ref 7.5.5)11.9Does the supplier provide secure storage areas to prevent damage or deterioration of product,pending use ordelivery?供貨商是否有對于預備使用或即將運送的產品提供安全的儲存場所來預防產品上的損壞及品質惡化?1(Ref 7.5.5)11.10Are defectiv68、e product/materials segregated to prevent mixing?不良品/物料是否被隔離來防止混料？1(Ref 7.5.5)11.11Are appropriate environment control(temperature and humidity)defined and monitored in these storage areas ona regular basis?是否有適當的環境控制（溫度和濕度）被定義和在產品/物料存放區在一個常規的基礎上監控0(Ref 7.5.5)11.12Is shelf life control properly defi69、ned and implemented for required product and materials?保存期限控制是否對有需要的產品和物料正確的定義和執行？1Dell Confidential5P30/1QSA Audit ChecklistCOR.40.PR.SQ.130/REV3.0(Ref 7.5.5)11.13Is the condition of product in stock assessed at appropriate intervals in order to detect deterioration?對于產品儲存的條件是否有適當的定時評估來察覺其品質惡化的發生?170、(Ref 7.5.5)11.14Are methods for verification and disposition of materials defined when deterioration or out of shelf life found?當產品變壞和過期的時候，驗證的方式和物料的放置是否被定義？1(Ref 7.5.5)11.15Does the supplier control packing,preservation and marking processes to ensure conformance to specifiedrequirements?供貨商有否控制其產品71、的包裝,保存及標示程序來確定產品有合乎其要求的規范?1(Ref 7.5.5)11.16Are the materials issued according to FIFO?所有材料的發出是否按照先進先出？1(Ref 7.5.5)11.17Are control of recycle packing materials(e.g.,carton,PE bag,plastic box,ESD containers)properly defined andimplemented?再生包裝材料的控制（比如硬紙板，PE袋，塑料箱，防靜電容器等）是否被正確的定義和執行？1Dell Confidential572、P31/1QSA Audit ChecklistCOR.40.PR.SQ.130/REV3.0Dell Confidential5P32/1QSA Audit ChecklistCOR.40.PR.SQ.130/REV3.0Dell Confidential5P33/1QSA Audit ChecklistCOR.40.PR.SQ.130/REV3.012:Quality Record 品品質質記記錄錄Avg score:100%ScoreSubtotal:8Counts:8Y=1N=0N/A=xRemarks(Ref 4.2.4)12.1Are there documented proced73、ures for control of quality records?是否有程序定義品質記錄的控制?1(Ref 4.2.4)12.2Are all quality records identified,indexed,filed,collected,stored,maintained,and disposed after stated period?所有品質上的記錄是否有辨視,標題,入檔,搜集,儲存,維護,管理是否有定期處理?1(Ref 4.2.4)12.3Are quality records maintained to demonstrate achievement of the req74、uired quality and to demonstrate effectiveoperation of the Quality System?品質記錄是否有維護來證明必需的品質的成就以及來證明品質系統是否有效的操作?1(Ref 4.2.4)12.4Are pertinent sub-contractor records included in the supplier quality records?承包商的相關數據是否有包含于供貨商的品質記錄?1(Ref 4.2.4)12.5Are quality records maintained in such a way that they a75、re remain legible,readily identifiable and retrievable?所有品質維護的記錄能否在短時間內抽調，它們是否容易讀取，容易識別和獲取的?1(Ref 4.2.4)12.6Are quality records stored in such a way that deterioration is minimized and loss is prevented?所有品質數據的記錄是否以某種方式保存來保證不良達到最小以及損失的預防？1(Ref 4.2.4)12.7Have retention times of quality records been established and recorded?品質記錄上的保留期限有否制定及記錄?1(Ref 4.2.4)12.8Where agreed contractually,are quality records made available for evaluation by customers?基于已生效的合約,所有品質記錄是否可提供給客戶用來評估?1Dell Confidential6P34/1