羅致恒富2020年行政崗位薪酬報告英文版28頁.pdf
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1、ADMINISTRATIVECalculate custom salaries for individual roles with the Salary Calculator.CONTENTSHow to Use Our Salary Tables8Your Guide to Starting Salaries 2Administrative Salaries:United States9Hiring Trends in the Healthcare Industry 7 Administrative Hiring Trends in CanadaAdministrative Salaries2、:Canada1517Administrative Hiring Trends in the United States3Adjusting Salaries for Canadian Cities20Trends in Benefits,Perks and Incentives21About OfficeTeam25How to Prepare for the Future of Work23Adjusting Salaries for U.S.Cities13The Salary Guide is solely for noncommercial use,and the copyright3、 is the exclusive property of Robert Half International Inc.This guide cannot be reproduced or disseminated in any part without Robert Halfs written permission.2019 Robert Half International Inc.OFFICETEAM2O2O SALARY GUIDE|1In a job market where skilled candidates can virtually write their own ticke4、t,employers must have a clear understanding of the hiring environment to compete for the best talent.The 2020 OfficeTeam Salary Guide offers an analysis of emerging trends and a comprehensive look at how companies are compensating their employees.The forecasts are based on the job placements we make5、 every day as a professional staffing firm.Our ground-level knowledge of labor market conditions across North America means were often the first to see where salaries are headed.That gives you a leg up as you plan hiring budgets in the coming year.Robert Half,OfficeTeams parent company,has tracked s6、alary levels since 1950,and during that time millions of employers have relied on our annual Salary Guides.For personalized assistance,contact OfficeTeam staffing and recruiting experts online or at 1.855.560.0625.YOUR GUIDETO STARTINGSALARIES OFFICETEAM2O2O SALARY GUIDE|2Broadening dutiesThree in f7、our senior managers in an OfficeTeam survey said administrative professionals responsibilities have increased in recent years.They now include everything from purchasing negotiations and budgeting to assisting with hiring,technology adoption and training.Diversification of duties is a strong magnet 8、for job candidates who have broadened their expectations of what the ideal job should entail.Rising salariesWith multiple offers in hand,job seekers now feel confident asking for higher salaries,and more employers are feeling the heat.They are recognizing that theyll need to pay more to attract admi9、nistrative candidates with the right blend of experience,technical skills and interpersonal attributes.As business priorities change and technology plays a greater role in company operations and strategy,hiring managers value administrative professionals who can handle elevated responsibilities.But 10、finding these workers is easier said than done as shortages of skilled support staff continue.Here are factors determining the success companies will have in recruiting and retaining the best administrative talent in 2020.ADMINISTRATIVE HIRING TRENDS INTHE UNITED STATES Clients are looking for admin11、istrative candidates who see new assignments as welcome challenges and are able to jump in and immediately make a positive impact.OfficeTeam recruiter in Charlotte,N.C.Job seekers,managers willing to negotiate of workers negotiated pay with their last job offer.of managers expect to negotiate salary12、.Source:Robert Half surveys of more than 2,700 workers employed in office environments and more than 2,800 senior managers at companies in the United States55%70%OFFICETEAM2O2O SALARY GUIDE|3The digital future of workAdministrative duties were among the first types of work to be automated,and savvy 13、professionals saw this as an opportunity to hone their technology skills.Today,the introduction of new technologies is prompting companies to seek staff who can serve as teachers and troubleshooters for these tools for the rest of the office.Industry backgroundFirms value administrative candidates w14、ith experience supporting managers in a companys specific industry.These hires can quickly contribute to meetings and projects because theyre familiar with industry terminology,common challenges and executive priorities.Executive assistants,in particular,have become business partners for the executi15、ve team.For example,they may determine areas to cut costs,train staff on new technologies or organize the companys social responsibility initiatives.Crucial soft skillsWhile technology is expected to take over even more of the administrative professionals traditional role,algorithms can never replac16、e soft skills.Support staff who are expert communicators and problem solvers while also providing strategic insights are in high demand.Strong writing and verbal skills are often requested by employers because administrative professionals are communicating with all levels of staff.Its important that17、 administrative workers display competence and professionalism to gain the trust of the people they work with.OfficeTeam recruiter in Burnsville,Minn.OFFICETEAM2O2O SALARY GUIDE|4Specialized temporary supportFor years,companies have brought in interim workers to help out with administrative tasks.Be18、cause of the increased complexity of firms full-time administrative work today,the duties and projects that support staff are expected to handle often require specialized skills.As a result,businesses are turning to staffing firms that work exclusively with administrative professionals to find candi19、dates with the right experience for a project.Faster recruitingGreat candidates wont put up with extensive red tape during the hiring process.They can bypass slow-to-decide companies in favor of employers eager to hire them more quickly.Successful hiring managers tap staffing firms to swiftly handle20、 recruiting details.Evolving HR prioritiesCompanies seek human resources professionals who possess HR information systems experience and fresh ideas.With the increasing use of technology for hiring,performance management and retention,firms need individuals who can leverage these tools.Due to trends21、 such as the multigenerational workforce and changing employee expectations,companies also look to HR professionals to develop new programs for engaging staff,such as updated review processes.2O2O SALARY GUIDE|5OFFICETEAMHARD-TO-STAFF POSITIONS Administrative assistant Customer service representativ22、e Dispatcher Executive assistant Human resources specialist Logistics clerk Medical receptionist Mortgage assistant Office manager Property management assistantTOP CERTIFICATIONS Certified Administrative Professional(CAP)Microsoft Office Specialist(MOS)Professional in Human Resources(PHR)SHRM*Certif23、ied Professional(SHRM-CP)*Society for Human Resource Management2O2O SALARY GUIDE|6OFFICETEAMThe work of medical professionals could not proceed efficiently without skilled administrative staff to coordinate patient visits,procedures and billing.This is especially true today as workloads rise.We see 24、the following trends emerging as demand for skilled administrative healthcare workers continues to grow.Hiring for call centers and company healthcare enrollment teams is ramping up.Patient registration and reception are areas where providers and payers are trying to add staff.Employers are looking 25、for workers adept at practice management and electronic medical records software,as well as staff with an aptitude for learning new administrative healthcare technology.As the first person who greets patients many of whom are anxious about a health concern administrative staff in medical facilities 26、must have excellent soft skills,especially empathy.Sometimes a candidates fit with the organizational culture can trump even experience.In the minds of many healthcare employers,a new employees work ethic and ability to collaborate with team members is something that cant be taught.HIRING TRENDS IN 27、THE HEALTHCARE INDUSTRY2O2O SALARY GUIDE|7OFFICETEAM25THThe candidate may be new to the role and still developing relevant skills.The role may be at a smaller organization or one with few business units.75THThe candidate may have more experience than is typical and most or all relevant skills.The ro28、le may be at a larger organization or one with multiple business units or complex operations.50THThe candidate may have an average level of experience plus the majority of relevant skills.The role may be at a midsize organization or one with many business units or moderately complex operations.95THT29、he candidate may have a high level of relevant experience and expertise.The role may be uniquely complex or the candidate may bring a specialized set of hard-to-find skills.The role may be at a larger organization or one with multiple business units or complex operations.HOW TO USE OUR SALARY TABLES30、To help set starting pay,determine where your candidate best fits in the four percentiles below.To help you determine salary levels for new hires,we report starting pay ranges in percentiles,as defined on this page.The salary figures are national ranges;you can adjust the figures on the following pa31、ges to your market using the local variances on Pages 13-14 for the United States and Page 20 for Canada.Bonuses,benefits and other forms of compensation are not built into the starting salary ranges.Compensation is affected by many factors,including labor market demand for the position and individu32、al negotiation during the hiring process.For more guidance on starting salaries,contact your local OfficeTeam staffing professional.PERCENTILESTITLE25TH 50TH 75TH 95THAdministrativeSenior Executive Assistant 58,250 63,750 73,750 91,000 Executive Assistant 45,000 55,500 69,500 78,250 2019 Robert Half33、 International Inc.OFFICETEAM2O2O SALARY GUIDE|8ADMINISTRATIVE SALARIESUNITED STATES 2019 Robert Half International Inc.TITLE25TH 50TH 75TH 95THAdministrativeSenior Executive Assistant 58,250 63,750 73,750 91,000 Executive Assistant 45,000 55,500 69,500 78,250 Senior Administrative Assistant 41,500 34、44,500 50,250 62,000 Administrative Assistant 34,750 37,250 42,750 50,000 Entry-Level Administrative Assistant 29,250 33,750 37,250 41,000 Marketing Assistant 35,500 39,000 45,250 52,750 Sales Assistant 33,750 36,500 43,250 47,750 Specialized Assistant Legal 37,000 42,750 46,750 55,000 Property Mana35、gement Assistant 28,000 33,000 37,750 48,750 Mortgage Assistant 30,750 32,500 37,750 42,750 Project Assistant/Coordinator 31,750 38,500 41,750 43,750 Purchasing Assistant 31,000 38,000 42,750 52,000 ManagementOffice Manager 44,000 46,250 53,000 69,500 Facilities Manager 44,750 63,250 72,500 92,250 O36、ffice ServicesOffice/Facilities Coordinator/Assistant 30,000 34,500 39,750 43,000 Office Clerk 26,250 27,500 30,000 35,750 Mail Assistant/Clerk 26,250 27,500 29,750 35,000 File Clerk 26,250 28,000 29,750 34,500 PERCENTILESOFFICETEAM2O2O SALARY GUIDE|9ADMINISTRATIVE SALARIESUnited StatesTITLE25TH 50T37、H 75TH 95THOffice Services (continued)Claims Processor 33,750 35,500 38,000 41,750 Logistics Clerk 28,750 35,500 40,750 54,000 Dispatcher 28,500 32,500 34,750 42,750 Document Control Clerk 27,250 32,250 36,750 42,250 Proofreader 41,000 46,000 53,250 63,750 Presentation Specialist 45,500 51,500 59,2538、0 69,000 Data EntrySenior Data Entry Specialist 32,000 34,250 38,000 44,250 Data Entry Specialist 26,000 29,500 32,500 38,000 Senior Order Entry Specialist 32,500 37,500 42,500 48,500 Order Entry Specialist 27,500 30,500 34,250 38,250 ReceptionFront Desk Coordinator 26,250 29,250 33,500 38,750 Recep39、tionist 26,250 29,750 31,750 35,250 Customer Service/Call Center Customer Service Manager 42,500 47,000 54,750 69,750 Senior Customer Service Representative 34,500 39,250 44,500 56,750 Customer Service Representative 30,250 32,250 37,250 44,250 Call Center Manager 46,750 53,000 60,500 77,500 Senior 40、Call Center Representative 36,500 41,500 47,250 60,000Call Center Representative 30,000 33,500 39,750 45,500Human ResourcesHR Benefits Specialist/Coordinator 43,000 48,000 55,750 68,500 HR Recruiting Specialist/Coordinator 38,250 44,000 50,750 63,250 HR Assistant 33,250 36,750 42,250 54,250 2019 Rob41、ert Half International Inc.PERCENTILESOFFICETEAM2O2O SALARY GUIDE|10 2019 Robert Half International Inc.ADMINISTRATIVE SALARIESUnited StatesTITLE25TH 50TH 75TH 95THAdministrative HealthcareCredentialing Specialist 35,250 38,750 45,000 54,000 Patient Registration/Intake/Admissions Clerk 28,000 31,75042、 36,250 46,000 Insurance Referral Coordinator 29,750 33,750 39,750 49,500 Insurance Verification Clerk 30,750 34,250 39,750 50,500 Insurance Authorization Clerk 32,250 36,250 41,750 53,000 Medical Scheduler 28,500 32,000 36,750 47,000 Medical Front Desk Coordinator 27,750 31,000 35,500 45,500 Medica43、l Receptionist 27,500 30,250 34,750 44,250 Electronic Medical Records Specialist 29,250 33,000 38,000 48,750 Medical Coding Manager 60,250 68,000 78,250 100,000 Certified Professional Coder 48,000 54,000 62,250 79,500 Medical Data Entry Specialist 27,500 30,250 34,250 42,250 Patient Access/Services 44、Representative 31,500 35,250 40,750 51,750 Medical Customer Service Representative 31,250 35,000 40,250 51,500 Member Services/Enrollment Manager 50,500 57,000 65,750 83,500 Member Services Representative/Enrollment Specialist 31,250 34,750 40,000 51,250 Provider Relations Specialist 33,250 37,000 445、2,250 49,000 Medical Executive Assistant 47,750 55,000 63,000 79,000 Medical Office Administrator 40,250 45,250 52,000 66,500 Medical Secretary/Administrative Assistant 33,000 36,750 42,000 53,500 PERCENTILESOFFICETEAM2O2O SALARY GUIDE|11GET CUSTOM SALARYCALCULATE LOCAL SALARIESWhen hiring,a salary 46、range thats customized by job title and location is priceless.Find out what you need to pay for top talent in your city.ADJUSTING SALARIES FOR U.S.CITIESCalculate starting salaries for specific roles with the Salary Calculator.The salary ranges in our guide are backed by OfficeTeam data,the expertis47、e of our local staffing managers,independent research and OfficeTeam surveys of senior executives across North America.To customize compensation for your area,increase or decrease the national salary reported on previous pages by the percentage for your city.Market variances are reflective of all in48、dustries and professions.AlabamaBirmingham 5%Huntsville 5%Mobile 14%ArizonaPhoenix+17%Tucson+7%ArkansasFayetteville 5%Little Rock 5%CaliforniaFresno 8%Irvine+30%Los Angeles+32%Monterey+15%Oakland+34%Ontario+20%Sacramento+8%San Diego+29%San Francisco+41%San Jose+40%San Rafael+32%Santa Barbara+27%Sant49、a Rosa+22%Stockton 13%ColoradoBoulder+19%Colorado Springs 2%Denver+11%Fort Collins+0%Greeley 11%Loveland 5%Pueblo 17%ConnecticutHartford+17%New Haven+12%Stamford+31%DelawareWilmington+5%District of ColumbiaWashington+33%FloridaFort Myers 8%Jacksonville 3.5%Melbourne 9%Miami/Fort Lauderdale+6%Orlando50、+1%St.Petersburg 1.5%Tampa+0.5%West Palm Beach+4%GeorgiaAtlanta+6%Macon 18%Savannah 15%HawaiiHonolulu+7%2019 Robert Half International Inc.OFFICETEAM2O2O SALARY GUIDE|13IdahoBoise 11%IllinoisChicago+24%Hoffman Estates+12%Naperville+12%Rockford 15%IndianaFort Wayne 16%Indianapolis 3%IowaCedar Rapids 51、5%Davenport 4%Des Moines+2%Sioux City 16%Waterloo/Cedar Falls 12%KansasOverland Park+1%KentuckyLexington 8.5%Louisville 8%LouisianaBaton Rouge 1%New Orleans 1%MainePortland 5%MarylandBaltimore+3%MassachusettsBoston+34%Springfield+1%MichiganAnn Arbor+1%Detroit+0%Grand Rapids 14%Kalamazoo 20%Lansing 152、5%MinnesotaBloomington+6.5%Duluth 20.4%Minneapolis+7%Rochester+2%St.Cloud 14%St.Paul+4%MissouriKansas City 0.5%St.Joseph 10%St.Louis+0.5%NebraskaOmaha+0%NevadaLas Vegas+2%Reno+1%New HampshireManchester+12%Nashua+14%New JerseyMount Laurel+15%Paramus+30%Princeton+25%Woodbridge+26.5%New MexicoAlbuquerq53、ue 8.5%New YorkAlbany 4%Buffalo 6.5%Long Island+25%New York+40.5%Rochester 6.5%Syracuse 9.7%North CarolinaCharlotte+3%Greensboro+0%Raleigh+4%OhioAkron 11%Canton 18%Cincinnati 2.5%Cleveland 4%Columbus 2%Dayton 13%Toledo 14%Youngstown 24%OklahomaOklahoma City 7%Tulsa 7%OregonPortland+11%PennsylvaniaHa54、rrisburg 5%Lehigh Valley+0%Philadelphia+15%Pittsburgh 2%Reading 5%Rhode IslandProvidence+1.5%South CarolinaCharleston 5%Columbia 6.5%Greenville 6%South DakotaSioux Falls 16%TennesseeChattanooga 11%Cool Springs+0%Knoxville 11%Memphis 5%Nashville+1.5%TexasAustin +9%Dallas+11%El Paso 28%Fort Worth+10%H55、ouston+8%Midland/Odessa+10%San Antonio+1%UtahSalt Lake City+8%VirginiaNorfolk/Hampton Roads 1.5%Richmond 1%Tysons Corner+32%WashingtonSeattle+27%Spokane 18%WisconsinAppleton 15%Green Bay 13.5%Madison+1%Milwaukee+2%Waukesha+1%2019 Robert Half International Inc.OFFICETEAM2O2O SALARY GUIDE|14Fast growt56、h in fields such as healthcare,technology and manufacturing is creating more administrative jobs.In a business environment where candidates have an array of career options,salaries are rising as employers recognize they must pay more for the staff they need.Expanding rolesAs technology improves the 57、efficiency of administrative staff,professionals have time to take on broader responsibilities.These duties often include HR,quality assurance and project management,as well as mastering office technologies and training others to use them.Top performers are quintessential multitaskers and ambassador58、s of a companys best practices and policies.Organizational culture Candidates and managers alike say that a good fit with the company culture whether its choosing a place to work or an employee to hire remains a primary consideration.ADMINISTRATIVE HIRING TRENDS IN CANADACorporate culture top of min59、d for employers of managers said a candidates fit with the organizational culture is as or more important than skills and experience.of workers said they would decline a job offer if the role was a perfect fit but the organizational culture wasnt.Source:Robert Half surveys of more than 500 workers e60、mployed in office environments and more than 1,200 senior managers at companies in Canada How can administrative professionals make themselves more marketable?Polish their communication skills.Advanced Microsoft Excel skills are also in demand.OfficeTeam recruiter in the West Island,Quebec90%40%2O2O61、 SALARY GUIDE|15OFFICETEAM CANADACritical soft skillsAs administrative professionals move into positions requiring greater problem solving,strong interpersonal skills become even more critical.Hiring managers also look for a record of reliability and commitment.Increasingly,support staff are being a62、sked to coordinate complex projects,make travel arrangements and monitor company social media accounts.To collaborate effectively with others,they must communicate clearly and tactfully.Its not always difficult finding French-speaking candidates.Its difficult to find French-speaking administrative s63、uperstars.OfficeTeam recruiter in Toronto Training to address skills gaps of HR managers are willing to hire and train a candidate who lacks required skills.of workers landed a job when they didnt match the exact qualifications.Source:Robert Half surveys of more than 300 HR managers and more than 5064、0 workers employed in office environments in Canada86%58%Temporary professionalsCompanies are more often engaging interim administrative support.This approach is ideal for needs that are not ongoing or require skills that dont exist internally.In addition,a temporary-to-hire arrangement allows both 65、a manager and a candidate to assess firsthand whether the relationship is likely to be a mutually beneficial,long-term fit.2O2O SALARY GUIDE|16OFFICETEAM CANADA 2019 Robert Half International Inc.ADMINISTRATIVE SALARIES CANADATITLE25TH 50TH 75TH 95THAdministrativeSenior Executive Assistant58,50063,766、5075,00089,250Executive Assistant49,75056,75065,25075,000Senior Administrative Assistant47,50053,00060,00072,500Administrative Assistant36,00041,50047,25057,000Entry-Level Administrative Assistant32,50035,75041,00052,500Marketing Assistant35,50039,00047,25059,250Sales Assistant37,75042,25051,25060,567、00Specialized Assistant Legal37,00041,00048,50061,250Property Management Assistant34,25039,00043,50052,000Mortgage Assistant37,50041,25048,50054,000Project Assistant/Coordinator45,00050,75058,25067,250Purchasing Assistant41,50046,75054,25059,500ManagementOffice Manager45,50049,25059,00076,750Facilit68、ies Manager55,00062,25071,75091,000PERCENTILESAll salaries listed on Pages 17-19 are in Canadian dollars.2O2O SALARY GUIDE|17OFFICETEAM CANADA 2019 Robert Half International Inc.ADMINISTRATIVE SALARIESCanadaTITLE25TH 50TH 75TH 95THOffice ServicesOffice/Facilities Coordinator/Assistant31,25035,75038,69、00045,750Office Clerk31,75033,75037,75043,500Mail Assistant/Clerk32,00034,00039,75043,500File Clerk31,25033,50038,75042,000Claims Processor36,25039,75045,00050,000Logistics Clerk35,50039,50046,50057,750Dispatcher36,50039,75046,25052,500Document Control Clerk31,75038,50044,50055,250Proofreader49,000570、5,75063,75068,000Presentation Specialist47,25053,75060,25070,250Data EntrySenior Data Entry Specialist34,75038,25044,75051,000Data Entry Specialist31,75034,50039,25047,500Senior Order Entry Specialist38,75044,00048,75054,000Order Entry Specialist33,00040,75045,00048,750ReceptionFront Desk Coordinato71、r35,50040,00045,75052,000Receptionist34,00037,25043,25050,500PERCENTILES2O2O SALARY GUIDE|18OFFICETEAM CANADAADMINISTRATIVE SALARIESCanada 2019 Robert Half International Inc.TITLE25TH 50TH 75TH 95THCustomer Service/Call CenterCustomer Service Manager54,00059,00078,00092,750 Senior Customer Service R72、epresentative41,50046,75051,25061,500Customer Service Representative32,00035,75038,75048,500Call Center Manager53,00060,50070,25085,250Senior Call Center Representative43,00048,50055,75070,250Call Center Representative34,75040,00044,50050,250Human ResourcesHR Benefits Specialist/Coordinator50,75056,73、75062,50067,750HR Recruiting Specialist/Coordinator41,50049,00054,50061,500HR Assistant40,00045,25050,25058,000Administrative HealthcareMedical Receptionist36,50040,00046,00057,000Electronic Medical Records Specialist38,50043,75048,50063,250Medical Data Entry Specialist37,75040,75045,50050,000Medica74、l Office Administrator37,75044,25050,00069,000Medical Secretary/Administrative Assistant35,00037,50046,25057,000PERCENTILES2O2O SALARY GUIDE|19OFFICETEAM CANADAADJUSTING SALARIES FOR CANADIAN CITIESCalculate starting salaries for specific roles with the Salary Calculator.AlbertaCalgary+5.2%Edmonton+75、3.2%British ColumbiaFraser Valley+1.8%Vancouver+4.9%Victoria 2.2%ManitobaWinnipeg 5%OntarioKitchener/Waterloo 2.5%Ottawa+0.5%Toronto+5%QuebecMontreal+3.1%Quebec City 6%SaskatchewanRegina 5.1%Saskatoon 3.5%The salary ranges in our guide are backed by OfficeTeam data,the expertise of our local staffin76、g managers,independent research and OfficeTeam surveys of senior executives across North America.To customize compensation for your area,increase or decrease the national salary reported on previous pages by the percentage for your city.Market variances are reflective of all industries and professio77、ns.2019 Robert Half International Inc.2O2O SALARY GUIDE|20OFFICETEAM CANADATRENDS IN BENEFITS,PERKS AND INCENTIVESWELLNESS PROGRAMS*Companies are offering a range of benefits that extend beyond traditional health insurance.Here is a summary of other types of benefits and how costs are allocated.Comp78、anies where costs are employer-paid40%50%38%Companies where costs are employee-paid12%10%14%Companies where costs are shared11%14%13%Companies that do not offer these benefits37%27%35%WELLNESS OFFERINGS WORKERS VALUE MOST*The percentage of workers that value each option:Access to fitness facilities 79、or programs24%Ergonomic evaluations and equipment22%Wellness incentives(offering prizes for engaging in healthy behavior)18%Healthy food options14%Stress management resources14%On-site vaccinations or health screenings 9%MOST COMMON BENEFITS OFFERED BY EMPLOYERS*The percentage of companies that offe80、r each benefit:*Multiple responses were permitted.Top responses are shown.*Paid time off includes vacation,sick days and paid holidays.*The responses do not total 100%due to rounding.Health insurance81%Paid time off*76%Dental insurance71%Retirement savings plan65%Vision insurance63%Physical Wellness81、(e.g.,gym access)Mental Wellness(e.g.,stress reduction)Financial Wellness(e.g.,retirement planning)OFFICETEAM2O2O SALARY GUIDE|21MOST COMMON PERKS OFFERED BY EMPLOYERS*The percentage of companies that offer each benefit:CHANGES TO INCENTIVE OFFERINGS*The percentage of companies that plan to make the82、 following changes to their incentive offerings in 2020:Increase the average dollar amount 43%Increase the frequency(e.g.,from annual to quarterly)41%Add new incentives 33%No change24%Decrease the frequency(e.g.,from quarterly to annual)11%Decrease the average dollar amount 9%Remove incentives 3%50%83、Flexible work schedules or telecommuting options47%Paid parental leave42%Employee discounts(e.g.,auto,home,electronics)35%Company-subsidized meals or snacks32%Paid time off for volunteer activities29%Matching gifts program for employee donations/fundraisingof companies plan to offer incentives to st84、aff-level employees in 2O2O.What are incentives?Motivational rewards Tied to job performance Examples:Spot awards,profit-sharing,bonuses,stock71%Source:Robert Half surveys of more than 1,000 HR managers and more than 2,000 workers in North AmericaOFFICETEAM2O2O SALARY GUIDE|22As technology continues85、 to transform the workplace,jobs will change,opportunities will be created,and employers will set their sights on new skill sets.Employees will need to be comfortable working with new technology,at least at the most functional level,and possess polished interpersonal abilities.Our research suggests 86、the competition for these attributes in the hiring market will be tough.Of the employers surveyed across North America,80%in the United States and 88%in Canada said it will be challenging to find professionals skilled in the new technologies their organization plans to implement.Add to that the soft87、 skills employers say their staff will need from leadership and strategic thinking to intellectual curiosity and emotional intelligence and the talent pool shrinks even further.Businesses that prepare now will be much better positioned to thrive in this new world of work.Invest in your workers.Upski88、lling is an investment in your future.When a workforce doesnt evolve along with technological advancements,morale declines and talented people go elsewhere for better opportunities and career survival.Look at training differently.Helping employees make the digital leap requires learning opportunitie89、s that go deeper,occur more frequently and are more targeted.HOW TO PREPARE FOR THE FUTURE OF WORKTop ways administrative professionals jobs will be affected by technological advancementsUnited States Routine responsibilities replaced Employee productivity enhanced New skills requiredCanada Processe90、s changed Routine responsibilities replaced New skills requiredSource:Robert Half survey of 250 HR managers in the United States and 100 HR managers in CanadaOFFICETEAM2O2O SALARY GUIDE|23 Point out the level playing field.Despite what some may think,few people today have a complete grasp of emergin91、g tech.Let your team understand that if they set their mind to it,no one will be left behind.Upskill yourself.You dont have to be a technology guru,but as a team leader you will need a solid grounding in the technologies your company adopts.Communicate change.Disruption makes a workforce uneasy.Give92、 staff a sense of where the company is going and what will be needed to help you get there.Evaluate soft skills.Human skills will top your must-have list.Interview for emotional intelligence and workplace culture fit as carefully as you do for hard skills.Find out more about the future of work by do93、wnloading the Jobs and AI Anxiety report.OFFICETEAM2O2O SALARY GUIDE|24When you need temporary administrative help to get your team through busy periods,seasonal peaks or special projects,OfficeTeam has you covered.We match businesses like yours with temporary administrative professionals who have t94、he skills,experience and work style that best fit your needs.With more than 300 locations worldwide,OfficeTeam has expertise in administrative,administrative healthcare,human resources and customer service staffing.Our staffing professionals are seasoned across industries and understand the speciali95、zed needs of your business.Our personalized service,combined with proprietary matching technology that incorporates decades of placement data,distinguishes us from other staffing firms.This blend of people with technology gives you the best of both worlds and allows us to find the right fit for your96、 business fast.OfficeTeam is part of the Robert Half family,which also offers specialized staffing services in accounting and finance,technology,marketing and creative,and legal to help you meet all your hiring needs.Let OfficeTeam do the heavy lifting throughout your hiring process.Find an office n97、ear you in the U.S.or Canada or call 1.855.560.0625 for personalized assistance.ABOUT OFFICETEAMOFFICETEAM2O2O SALARY GUIDE|25FIND THE RIGHT FITYou dont need just any candidate.You need one that matches your unique job requirements and corporate culture.Let OfficeTeam help you find the right fit.STA98、RT HIRINGFor additional insights on hiring,management and workplace trends,see the OfficeTeam blog.All trademarks contained herein are the property of their respective owners.2019 Robert Half International Inc.All Rights Reserved.An Equal Opportunity Employer M/F/Disability/Veterans.OT-0919-26542884 Sand Hill Road Menlo Park,CA 94025