2019年TIDVeriSM數字化服務管理知識體系.pdf
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2025-03-04
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1、VeriSM數字化管理數字化管理DIGITAL TRANSFORMATION EXIN 國際信息科學考試學會國際信息科學考試學會EXIN圖書館珍藏1989 關于EXIN 國際信息科學考試學會The Global Leading ICT Management Certification Authority2016:全球發布DevOps Master認證體系,歐盟e-CF數字化能力評估項目2017:在全球范圍內將累積頒發的IT管理類證書將接近三百萬張2018:發起IFDC 數字化能力基金會-發布VeriSM知識體系2005:在全球范圍內設立分支機構1984:由荷蘭政府經濟事務部設立1993:全球發2、布ITIL第一版本認證體系1999:在歐洲范圍內提供項目管理Prince2認證服務2007:全球累積頒發一百萬張IT管理類證書2014:全球頒發兩百萬張證書,覆蓋125個國家30種語言To be Updated關于數字化轉型-Digital TransformationDigital Transformation is like teenage sex:everyone talks about it,nobody really knows how to do it,everyone thinks everyone else is doing it,so everyone claims they3、 are doing it.數字化轉型就好比青少年性行為:每個人都在談論但卻沒有人真正知道該怎么干,只是以為其它人都在干,所以吹噓自己也在干-以上觀點源自互聯網DIGITAL DISRUPTION 數字化革命DIGITAL IS THE MAIN REASON THAT OVER 50%OF THE COMPANIES ON THE FORTUNE 500HAVE DISAPPEARED SINCE 2000.(SOURCE:WORLD ECONOMIC FORUM)世界上最大的出租車公司,不擁有任何車輛。不擁有任何車輛。世界上最受歡迎的媒體所有者,不創造任何內容。不創造任何內容。世界上最有價4、值的零售商,沒有任何庫存。沒有任何庫存。世界上最大的住宿提供商,沒有任何房產沒有任何房產數字化轉型迫在眉睫數字化轉型迫在眉睫在2016年瑞士達沃斯舉辦的世界經濟論壇中,埃森哲公司的主席兼首席執行官Pierre Nanterme先生指出,未來的每一個行業中的每一項業務都將是數字化業務,數字化革命只是剛剛開始。他還提到:“數字化轉型失敗是自2000年以來有一半的世界五百強公司在這份排名中消失的主要原因?!备淖兒芾щy改變很困難.不改變,又將發生什么?1996估值:$28 billion員工數:145.0002013估值:$xx員工數:17.0002013估值:$1 billion員工數:13能夠生存5、下來的物種,不是最強的,也不是最聰明的,而是最能夠響應變化的物種能夠生存下來的物種,不是最強的,也不是最聰明的,而是最能夠響應變化的物種“IT IS NOT THE STRONGEST OF THE SPECIES THAT SURVIVES,NOR THE MOST INTELLIGENT,BUT THE ONE MOST RESPONSIVE TO CHANGE”查爾斯達爾文 CHARLES DARWIN.五花八門的最佳實踐和新興技術五花八門的最佳實踐和新興技術VeriSM 幫助組織定義其服務管理原則,基于管理實踐的集成數字化實踐模型。VeriSM 對數字化轉型定義:Digital Tra6、nsformation refers to the changes associated with the application of digital technologies across all areas of an organization,from sales to marketing,products,services and new business models.“數字化轉型是指數字化技術應用給全組織各個層面帶來的變革。其中包括了從銷售到市場、產品、服務乃至全新商業模式。”ifdc.globalThe IFDC(a nonprofit foundation)took the 7、initiative to create the VeriSM approach and developed it in cooperation with an international team of expertsDRIVEN BY THE COMMUNITYClaire AgutterSuzanne D.Van HoveRandy SteinbergDave van HerpenDoug TedderJohann BothaKaren FerrisKrzysztof PolitowiczLeo van SelmMichelle Major-GoldsmithRobert den Bro8、ederClare McAleeseRob EnglandSimon DorstGary HibberdSteven R.Matthews Wendie AdamsYong Mei LiuHelen MorrisSandra WhittlestonAureo AntunesChris LittlewoodMasaya KobayashiDr.Mauricio CoronaRory CanavanDaniel BrestonAlison CartlidgeVictoriano GomezSachin BhatnagarVincius LunaReni FriisStephen MannLewis9、 HerbertAndrea Kis and many moreSimone MooreLuis AndersonPeter BrookesJames GanderApril AllenAnna LeylandGeorge NawaraJan BoumanRichard De KockRachel McElroyAndy Humpprey客戶客戶(驗證,閱,提升驗證,閱,提升Verify,Review,Improve)Value-driven|價值驅動Evolving|持續演進Responsive|及時響應Integrated|協調整合VERISM核心概念.Supported by:Trans10、formational approachesTransformational approaches IFDC 2018-VeriSMTM Professional Train-The-TrainerA TAILORED MESH THAT SUITS YOUR ORGANISATION傳統商業模型PESTLE&SWOT ANALYSIS 傳統商業模型PESTLE&SWOT ANALYSIS 新興技術-Emerging Technologies新興技術-Emerging TechnologiesIT and Digital Management Practices/管理實踐THE VERISM 11、VALUE PROPOSITIONElevates service management to the organizational levelEnables real returns on technology investments Focuses on achieving business outcomesLeverages and builds upon existing investments VeriSM provides an approach which evolves with your organizationVERISM Management Mesh 管理網格CERTI12、FIEDRESPONSIVENESS認證體系認證體系CERTIFICATIONPROGRAM.e-Competence Frameworke-Competence FrameworkEuropean e-Competence Framework 3.0 OverviewGAINING TRACTION-FASTVerism was introduced 2018 China CIO Innovation and Transformation Summit 2018年6月中國百名CIO在上海參加EXIN認證考試部分企業CIO對EXIN的VeriSM認證考試高度評價VeriSM Chinese b13、ook at 2018 China CIO Innovation and Transformation Summit Accredited praters for VeriSM Training The announcement of Chinese VeriSM book Gathering of CIO Translators for the VersiSM book 200 CIO have participated The VeriSM approach supports organizations to better select,apply&integrate methodologies,frameworks and technologies that support their daily operations andstrategies and govern them under one model aminationamination stitutestitute