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1、CARREFOUR SUPPLIER HANDBOOK供應商手冊家樂福集團前言 Foreword法國家樂福公司創立于 1959年。總部位于法國巴黎。1963年家樂福公司開創了大賣場這種零售業態，提出“一站式購物”的消費理念，開創了世界零售業發展史上一個里程碑式的變革。大賣場革命性的拓展了商品流通渠道，聯接大生產與大消費，極大地方便了居民日常生活。 2007年度家樂福公司全球營業收入990.14億美元，位居美國財富全球 500強企業第 32位。是歐洲第一，世界第二大零售企業。 1995年 12月 1日，家樂福在中國開設第一家門店北京創益佳商場。經過十三年的發展，今天，家樂福在中國 40個城市擁有2、 110多家門店，每天向超過一百萬人次的消費者提供優質商品。今天，家樂福在中國擁有兩萬多家供應商作為合作伙伴，我們深感榮幸能與您彼此相伴，一起走過十三年中國零售業發展的光榮歲月，衷心感謝您多年來的支持，家樂福將永遠秉承植根中國的承諾，與廣大供應商真誠合作，繼續攜手描繪中國零售業的繁榮畫卷，共同開創美好未來。 2004年 8月，我們開始發布供應商手冊，至今已經過若干次更新。通過這份手冊，希望您可以更清淅的了解家樂福公司與供應商合作的整個業務流程。 Carrefour was founded in Paris in 1959. In 1963, a new retail activityhyper3、market was created by Carrefour, and we put forward a new concept“One Stop Shopping”, this is the history of the development of a retail landmark changes. Marts revolutionary expand the circulation channels, connected with the production of large consumption, which greatly reduces the daily life of 4、residents. 2007 global companies operating income reached 99.14 billion U.S. dollars. Carrefour was ranked 32nd on Fortune 500 list of worlds largest companies. It is the first largest retailer in Europe, the second largest retailer in the world. On December 1st 1995, Carrefour in China opened the f5、irst shop in Beijing. After 12 years of development, and Carrefour in Chinas 40 cities have 110 retailing, more than one million daily trips to the provision of high quality goods. Today, Carrefour in China has more than 20,000 supplier partners. We sincerely thank the vast number of suppliers accom6、pany with us in 12 years that developed in glorious period. And also thank you for your tremendous support. Carrefour will always uphold the commitment rooted in China, and your sincere cooperation, continue to work depicts the development of Chinas retail picture of prosperity, and work together to7、 create a better future. From August 2004, we have developed issued Supplier handbook, it has been updated for several times. Through this guidebook we hope you can understand more clearly the Carrefour and the supplier cooperation in the business process 目錄 Contents1 Page 4供應商與家樂福公司合作的業務流程 Workflow8、 between supplier & CARREFOUR 2 Page 5商品部 Merchandise Division 2.1合同 Contract 2.2供應商編號 Supplier Code 2.3單品 Item 2.4促銷 Promotion 3 Page 7門店 Store 3.1訂貨 Purchase order 3.2收貨 Receiving 3.3退貨 Return Goods 4 Page 11財務 Finance 4.1發票 Invoice 4.2付款 Payment 4.3費用結算 Fees settlement 5 Page 19供應商與家樂福的溝通 Communi9、cation between Supplier & CARREFOUR 5.1家樂福供應商網站 CARREFOUR supplier WEB 5.2家樂福供應商呼叫中心 CARREFOUR supplier call center 5.3供應商會議 Supplier meeting 6 Page 26授權委托書 Power of Attorney 7附件 Attachment 7.1家樂福門店清單和增值稅開票信息 CARREFOUR store list and VAT information 7.2供應商信息表 Supplier Form 7.3供應商新品單 New item Form 第一10、章：供應商與家樂福合作的業務流程 Supplier workflow 1.1.流程圖 Flowchart 商品部供應商區域財務中心北京上海成都廣州上海總部付款中心1) 合同3) 發票4) 電腦數據2) 貨物5) 付款門店1.2.注釋 Notes 1）供應商首先與商品部接觸，協商談判后簽定合同。商品部包括位于上海總部的全國商品部和位于各個城市的城市商品部 CCU。全國商品部負責全國供應商，城市商品部負責地區供應商。 Supplier contact, negotiate and sign contract with MD, which includes National MD in SH HO 11、for national supplier and 18 CCU in different cities for regional & local supplier. 2）各門店向供應商訂貨，供應商送貨到各門店倉庫，送貨同時取得驗收單。驗收單由家樂福各門店的收貨區的電腦系統打印，由系統自動編號。驗收單是供應商與家樂福結算貨款的重要憑證。 Each store itself order goods from supplier, supplier deliver goods to each store warehouse and get receiving report on site. The 12、receiving report printed by computer with unique series No, which is the only valid proof for delivery. 3）供應商的發票直接送交區域財務中心。家樂福在上海，廣州，成都，北京設立四個財務中心，處理對應地區內門店的發票。 Supplier deliver invoice to regional financial center (MIM center). CARREFOUR set up 4 financial centers in SH, GZ, CD, BJ for the stores i13、n each territory. 4）財務中心收到發票，審核無誤后錄入系統，通過系統傳輸到上海付款中心。錯誤發票將退回供應商。 Financial center key in invoice in system match with goods, and transfer to SH HO CPC -payment center, wrong invoice go back supplier. 5）付款中心位于上海，統一向供應商支付貨款，并在供應商網站上公布財務數據，以便供應商對帳。 SH HO CPC pays supplier and shares all the financial d14、ata with supplier through supplier web.家樂福供應商手冊 5/33 第二章：商品部 Merchandise 家樂福商品部包括位于上海總部的全國商品部和位于各個城市的城市商品部 CCU。 National MD inHO, and LocalCCU. 全國商品部負責全國供應商，城市商品部負責地區供應商。 NationalMDin charge national supplier,CCUincharge local suppliers. 表 1：全國及區域 CCU的分布一覽表 2.1.合同 Contract供應商首先與家樂福公司商品部接觸，通過協商談判，達成合15、作意向后，簽訂合同約定各自的權利義務，作為合作的基礎。 After negotiating and reaching agreement, supplier and Carrefour sign contract to define right and obligation. Contract is the legal base of the cooperation. 一般供應商與家樂福簽定兩份合同商品合同和促銷服務協議。特殊業務類型如代銷需簽定代銷合同。 Generally, supplier sign 2 contract with CARREFOUR, Merchandise contr16、act&Service agreement ,Specially supplier as consignment supplier need sign Consignment contract合同每年度簽訂一次，有效期從每年 1月 1日到 12月 31日。當年年度合同，不論在哪一天簽定，其有效期均追溯到當年 1月 1日。未簽定當年合同的，暫時沿用上一年度合同。 Contract sign by year, each contract is valid from Jan 1st to Dec 31st. During the year, no matter which date the cont17、ract signed, its valid period will go back to Jan 1st. the last year contract will be temporarily used if it hasnt signed by this year. 2.2.供應商編號 Supplier code新供應商填寫供應商信息表交給采購。家樂福供應商手冊 6/33 簽訂合同以后，商品部采購人員把供應商的信息輸入家樂福電腦系統，這些信息包括供應商的公司名稱、稅號、地址、聯系人、聯系方式等。信息錄入系統后，產生一個四位數的供應商編號，如 4313、0031、E630等。供應商編號非常重18、要，家樂福以編號為基本單位對供應商進行管理，如訂貨、送貨、結款、對帳等。當您聯系家樂福時，請報出您的供應商編號。 After contract, buyer put suppliers data into Carrefour system such as company name, Tax ID, address, contact person, contact Phone, and system generate a 4-digit supplier code like 4313, 0031, E630. the supplier code is very important to supp19、lier. This code is the basic unit for suppliers business as Order, Delivery, Payment, and Reconciliation. Please present your supplier code when contact Carrefour. （供應商信息表見附件 2,用于新供應商或供應商信息修改 Supplier information if refer to attachment 2 for new supplier or supplier information modification.） 2.2.1.20、 供應商編號規則 Supplier code rule:一家公司法人一個編號,一個編號用于一家公司法人 1 supplier 1 code, 1 code for 1 company. 2.2.1.1. 當供應商的公司發生關停并轉時，如果新成立的公司與原公司在法律上是同一法律實體，判斷的標準為：稅務登記號不變，組織機構代碼不變，營業執照編號不變。此時，該編號可沿用給新的公司。 When supplier transform, if new company is the same legal entity as the old one, that means still using same T21、ax ID, Organization code & license No, in this case, new company could use same supplier code. 2.2.1.2. 如果新成立的公司與原公司在法律上是完全不同的法律實體，必須重新注冊新的供應商編號。 If new company is another legal entity, must register a new supplier code. 2.2.1.3. 同一公司只允許注冊一個供應商編號。一個公司，盡管與家樂福公司有若干份合同，供應若干種不同類型產品，只允許注冊一個供應商編號。由于不同業務類型22、，如除正常產品之外，還作棒產品、定牌產品、代銷等，經采購申請允許使用多個編號，但多編號會增加管理上的工作量，如訂單、開票、結款、對帳的工作量都會增加。建議您保持盡可能少的編號。 One supplier 1 code. For supplier reason as one company may have different business type, like Bang item, private label, consignment, supplier may apply for several new codes. But more code will multiply workloa23、d. We strongly recommend you use less supplier codes, as less as possible. 2.2.1.4. 一家公司與家樂福終止合作之后，其編號停止使用，不得轉讓給其它供應商。 The supplier code will be stopped if the supplier stop business with CARREFOUR, the code is forbidden to transfer to other supplier. 2.3.單品 Item 2.3.1.1.2.3.1.2.供應商獲得編號后，商品部采購人員將其產品24、信息輸入系統，產品信息包括單品號碼、名稱、條碼、規格、價格等。在產品進入系統以后，門店可以開始訂貨。 After supplier get code, buyer put its item information into system such as item code, Item name, barcode, package, price, after that, the item is available for store to order. 只有商品部有權限增加新的單品。Only MD is authorized to add new item 任何一項單品信息的變動必須事先與家樂福25、公司商品部采購人員協商一致。 Any item change must be aligned with Carrefour buyer. 2.4.促銷 Promotion家樂福公司提供多種促銷方式以提升產品銷量，請咨詢您的采購以選擇適當的促銷方式。 Carrefour provide many promotion to improve sales performance, Please consult your buyer. 2.4.1.海報 DM 2.4.2.堆頭 Podium 家樂福供應商手冊 7/33 2.4.3.貨架端和立柱陳列 TG & Pillar 2.4.4.貨架中間促銷陳列 Chinmery 2.4.5.特別陳列 Special display