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1、2010 Motor Vehicle Insurance Manual for Carrefour China 2010年家樂福中國機動車輛保險手冊Organizations Affected : Carrefour China Headoffice & All Stores 實施范圍： 家樂福中國總部及所有門店Periodic Compliance Checking : Carrefour China Finance and Assets Department定期執行檢查：家樂福中國財務部和資產部Procedure Organized By: Finance/Procedure, Accou2、nting and Aon-COFCO Version: 2010V.1 版本：2010V.1實施程序組織人：財務部程序及會計部與中怡保險經紀有限責任公司Drafted By: Aon-COFCO and Carrefour China Finance起草人：中怡保險經紀有限責任公司與家樂福中國財務Approved By: Financial Director of Carrefour China核準人：家樂福中國財務總監Approve Date: 15th Sep, 2010批準日期：2010年9月15日Effective Date: 19th Sep, 2010生效日: 2010年9月193、日CONTENTS目錄1.ObjectivePage 3目的2. Application ScopePage 3適用范圍3. Insurer Page 3保險公司4. Liability of InsurerPage 3保險公司的責任5. Premium Page 4保險費用6. Who is in charge of the Insurance in CarrefourPage 4在家樂福內部，誰負責車輛保險工作7. Placement/Renewal ProcedurePage 5投保/續保程序8. Claim Handling Telephone Number / ProcedurePa4、ge 6索賠電話和程序9. Daily ContactPage 7日常聯絡人10. Appendix1 (Renewal Confirmation Slip) Page 7附件1 (續保確認單)11.Appendix2 (Chart of Place/Renew/Pay Procedure)Page 9附件2 (投保/續保/支付保費程序圖)12.Appendix3 (Chart of Claim Channel)Page 10附件3 (索賠渠道圖)1. ObjectiveThis manual is documented to introduce and explain the new Mot5、or Vehicle Insurance Program tailored made for Carrefour China to all Stores and offices including placement and claim handling procedures, to ensure that each store has a clear and specific idea of the Motor Insurance so as to achieve the target of centralized control and management of all motor ve6、hicle insurance under one unified program. 2. Application ScopeThis manual applies to all motor vehicles including cars and trucks owned by registered Carrefour representative offices and/or Carrefour subsidiary companies and companies and organizations for which Carrefour has management control and7、 joint ventures, as now or hereafter constituted, formed or acquired for their respective rights and interests within the Peoples Republic of China3. InsurerChina Pacific Property Insurance Co. Ltd. (CPIC) a. for Shanghai vehicles: CPIC Shanghai Branchb. for other places: all renewal vehicles shall 8、be placed with CPIC Shanghai Branch; new vehicles purchased shall be placed with local CPIC Branch due to local limitation of car plate application.4. Liability of Insurer1 Basic Covera. Physical Damage b. Third Party Liability (Limit:RMB500,000)2 Extensions: a. Burglary and robbery of whole vehicle9、 b. On Board Liability (Driver and Passengers, RMB50,000/person) c. Breakage of Glass Cover d. Free of Deductible for Basic Cover3 Period of Insurance Usually the policy is issued on a yearly basis unless some special cases.4 Territorial Limit Within P.R. China excluding HongKong, Macau & Taiwan5. P10、remiumThe premium of each vehicle is generated by the IT system of CPIC and the rates of third party liability cover for Shanghai vehicles will fluctuate depending on the record in the information platform connected with the Shanghai traffic bureau. The unified discount for Shanghai vehicles is 30% 11、off and for other places is 20% off.6. Who is in charge of the Insurance in Carrefourn China (Coordination): Mr. Ruben Duan of Finance DivisionMain function : National insurance policy negotiation, premium payment through CPC, service quality monitoring, claims follow up, n Head Office: Mr. Michael 12、Woo of Assets DivisionMain function: Replacement for new cars and renewal for existing cars of Head Office in Shanghai, claims loss,n Region Office / MU: Regional Business ControllerMain function: Replacement for new cars and renewal for existing cars of Region Office and Merchandise Unit, claims lo13、ss,n Store: Store Business ControllerMain function: Replacement for new motor vehicles and renewal for existing motor vehicles of store, claims loss,7. Placement/Renewal ProcedureConsidering administrative policies on car plate application of new vehicles may vary from city to city, the placement pr14、ocedure for new cars is different from renewal procedure.1 Placement procedure for new vehiclesIf any store plans to purchase a new motor vehicle, an advance notification should be given to Aon-COFCO. Upon receipt of invoice/purchase voucher and quality certificate, please fax the above documents to15、 Aon-COFCO, who will contact local CPIC branch to arrange motor insurance. Under urgent circumstances, the store should contact directly with local CPIC branch with the assistance of Aon-COFCO. Upon receipt of the policy, please mail a copy to Aon-COFCO.2 Renewal procedure for existing policies Moto16、r insurance renewal is arranged on a monthly basis. In each month, Aon-COFCO will get quotation from CPIC Shanghai Branch and fax to the store (format attached in appendix for your nice reference). Please be nicely advised that the rate presented at first may not be the same as the finalized rate on17、 the policy and the quotation is only valid for three days as a result of system generating mechanism in which the rate fluctuates every 3 days dependent on the information updated in the system. However the difference will not be very large. Each store should confirm the slip with signature and cho18、p and fax back to Aon-COFCO at their earliest convenience if there are no further questions. Your immediate attention to the fax is highly appreciated.3 Policy delivery After policy issuance, the original policy and insurance card will be mailed to relevant store. A set of policy copies will also be19、 mailed to Carrefour China Financial department for central filing. 4 Payment settlement Premium settlement is coordinated by Carrefour CPC. Invoices will be mailed to Carrefour China Financial department. An exception is made for insurance of new vehicles placed with local CPIC branches other than 20、Shanghai. Premium in this case will be settled by the store on its own with local CPIC branch.5 Other issues After yearly vehicle examination, please fax or mail the copy of updated driving license to Aon-COFCO. If any store changes any item on the driving license, please also provide a copy to Aon-21、COFCO. It is crucial since the name of car owner on the policy must be consistent with those on driving license. 8. Claim Handling Telephone Number and Procedure If any claim occurs, please dial1) 021-95500, or2) 021-6677 9900 * motor claims, or 3) Mr Liu Xuping at 021-6677 9900* 1215, 01330 1788 1122、8reporting to CPIC Shanghai Branch with policy numbers. All of Carrefour Shanghai vehicles are handled by CPIC Shanghai. Vehicles in other areas will be handled through CPIC nationwide network for survey and loss adjustment. Claim documents will be passed to clients by claim surveyors. Once all of t23、he claim materials have been collected, please mail to CPIC Shanghai Office. If you meet any difficulties in the claim handling, please advice Aon-COFCO, who will coordinate.9. Daily Contact Person Aon-COFCO Insurance Brokers Co., Ltd.Contact person: Ms. Carrie YangTel: 021 5049 8333 * 160Fax: 021 524、049 8331E-mail: carrie_yangaon-Carrefour China HO Finance DivisionContact person: Mr. Ruben DuanTel: 021 3878 4500 * 264Fax: 021 6881 5877Mobil: 137 6430 2808Email: ruben_1. 目的為了使各店和辦公室對最新實行的家樂福機動車輛保險方案內容有個清晰、明確的概念，達到集中控制與管理所有機動車輛保險的目的，故制定本手冊。2. 適用范圍本手冊適用于所有已注冊的家樂福代表處辦公室和/或在中華人民共和國境內已成立的或今后可能成為家樂福管理25、控制或合資的附屬公司和關聯公司旗下所擁有的機動車輛。3. 保險公司 中國太平洋財產保險有限公司(CPIC) a 上海車輛：太平洋保險公司上海分公司b 外地車輛：所有續保車輛為太平洋保險公司上海分公司；考慮到外地上牌的政策限制，外地新購車輛保險由當地太平洋保險分公司安排。4. 保險公司的責任1 基本險 種a. 車輛損失險 b 第三者責任險（限額：人民幣500,000）2 拓展險種a 全車盜搶險b 車上人員責任險（駕駛員和乘客，人民幣50,000/人）c 玻璃破碎險d 基本險不計免賠險3 保險期限通常情況為一年，除非特別個案。4 地域限制 中國 境內(不包括香港,澳門 和臺灣)5. 保險費用 每輛26、車的保費由太保計算機系統自動計算而得。其中上海車輛的第三者責任險保費根據與上海交管部門連網的信息平臺提供的信息而浮動。家樂福上海地區車輛保險統一折扣為7折，其他地區車輛為8折。6. 在家樂福內部，誰負責車輛保險工作l 全中國(協調)：財務部段志奇主要職責：全國保險政策制訂，保費集中付款，服務質量監控，索賠案件跟進，l 總部辦公室：資產部吳軍主要職責：上海總部的新車投保，舊車續保，損失報案，l 區辦/區商品部：區營運監控主管主要職責：區辦及區商品部的新車投保，舊車續保，損失報案，l 門店：店營運監控主管主要職責：門店的新車投保，舊車續保，損失報案，7. 投保/續保護程序 鑒于不同地區新車上牌的行27、政政策不一致，新車投保程序有別于舊車的續保程序。1 新車投保程序如果有購買新車的計劃，請提前告知中怡。當拿到購買發票/憑證以及合格證后，請將上述文件傳真至中怡，中怡將聯絡當地的太保分公司安排車輛保險。在一些緊急情況下，家樂福各門店在中怡的協助下直接聯絡當地太保聯系人。在收到正式保單后，請將保單及車輛行駛證正本復印件郵寄至中怡。2 現有保單的續保程序機動車輛續保按月進行。每月，中怡將從太保上海分公司獲得報價，并傳真至各門店（樣本見附件供參考）。值得注意的是，由于保險公司電腦系統的原因,最先提供的報價可能會與最終保單上的費率有所不同，報價的時效僅為3日，3日后就會根據計算機系統中信息的更新而自行浮28、動變化,但是變化不會很大。各家門店如果沒有異議，請在傳真上簽名蓋章確認后盡快傳真至中怡。您對傳真的快速關注對確保整個續保工作的順利進行是置關重要的。3 保單遞送 保單出具后，保單正本和保險卡將郵寄至各店。保單復印件將提供給家樂福財務部集中歸檔。4 保費結算 車輛保險的保費由家樂福CPC協調結算。所有發票將寄往家樂福中國財務部。其中由外地太平洋保險分公司出具的新車保單例外，此類保費由該門店自行結算。5 其他事項 車輛年檢后，請將更新后的行駛證傳真或郵寄至中怡。如果有對行駛證上的任何內容有變更，也請將變更后的行駛證復印件提供給中怡。這項工作非常重要，因為保單上的車主名稱必須與行駛證上的一致。 8.29、 索賠電話和程序若有索賠事故發生，請撥打1) 021-95500, 或2) 021-6677 9900 * 車輛報案, 或 3) 劉旭平， 021-6677 9900* 1215,01330 1788 118向其報告保單號碼。所有上海車輛理賠由太保上海分公司負責。外地車輛賠案則通過太保全國網絡進行現場勘察和定損。索賠文件將由查勘員遞交給客戶。當所有索賠單證都準備齊全后，請郵寄至太保上海分公司。如果索賠中遇到任何困難，請通知中怡，中怡將負責協調。 9. 日常聯絡人 中怡保險經紀有限責任公司 聯系人：楊穎（Carrie Yang） 電話： 021 5049 8333 * 160 傳真： 021 530、049 8331 電郵： carrie_yangaon- 家樂福中國總部財務部聯系人：段志奇電話: 021 3878 4500 * 264傳真: 021 6881 5877手機: 137 6430 2808電郵: ruben_10. Appendix1 (Renewal Confirmation) 附件1(續保確認單)Appendix: Format of Quotation Fax 附件: 報價傳真樣本至:自:Carrie Yang公司:家樂福 X X 店傳真號碼:021-5049 8331傳真號碼:電話:021-5049 8333-160日期:03/08/2010電子郵件:carrie_y31、angaon-頁數:2主題: 機動車輛保險續保事宜致家樂福 X X 店 貴店以下機動車輛保險在3月份到期，請盡快確認以下投保內容,若信息無誤,請在最后簽章處簽名蓋章,并傳真至021-50498331,楊穎牌照號碼保險期限車輛損失險第三者責任險（50萬）全車盜搶險玻璃單獨破損險車上責任險（5萬/人）基本險不計免賠險合計保費保費保費保費保費保費保費上海滬E/J31281052076945105489.6685.412注:上述報價為電腦測算價格,可能與實際出單保費稍有差異,最終價格以保單保費為準。 上述保單出具后將寄往以下地址，請確認：家樂福店地址貴店確認上述內容無誤,同意按上述報價投保。簽字：蓋章32、:日期:如果上述車輛行駛證內容變更或通過年檢后,請將更新后的行駛證復印件郵遞至:聯系人：楊穎電話： 021-50498333 分機160傳真： 021-50498331地址： 上海市浦東新區世紀大道88號金茂大廈4105室 郵編： 200121 11. Appendix2 (Chart of Placement/Renewal/Premium payment Procedure)附件2(投保/續保/支付保費程序圖)l Placement of New Motor Vehicle新車投保2. Arrange new motor insuranceMichael Woo of HO Assets 33、Divisionor Business Controller of Region / Store1. Fax invoice, purchase voucher, quality certificateInsurer - CPIC 太平洋保險公司Broker (Aon - COFCO)保險顧問(中怡)保險卡5. Insurance Card安排新車保險Motors user or his driver傳真發票/購買憑證和合格證3. Issue official insurance policy and card4. Send official insurance policy and card34、發送正式保單和保險卡發出正式保單和保險卡6. Mail copy of driving license郵寄車輛行駛證復印件l Renewal of Existing Motor Vehicle 舊車續保Motors user or his driver6. NewInsuranceCardBroker (Aon - COFCO)保險顧問(中怡)Michael Woo of HO Assets Divisionor Business Controller of Region / Store1. Fax Quotation and Confirmation Slip monthly3. Arran35、ge existing motor insurance每月傳真報價及確認單Insurer-CPIC Shanghai Branch太平洋保險公司上海分公司新保險卡安排舊車續保2. Fax back Confirmation Slip with signature and chop簽字蓋章確認4. Issue official insurance policy and card發出正式保單和保險卡5. Send official insurance policy and cardl Premium PaymentInsurer-CPIC Shanghai Branch太平洋保險公司上海分公司Fi36、nance Division of Carrefour China HO Mr.Ruben Duan家樂福總部財務部段志奇2. Premium Invoice and copy of Insurance PolicyBroker (Aon - COFCO)保險顧問(中怡)1. Premium Invoice保險費發票保險費發票和保單復印件3. Accounting Check會計檢查4. Approve paymentHO Assets Manager總部資產部經理CPC of Finance Division of Carrefour China HO家樂福總部財務部全國付款中心5. Pay37、 premium批準付款支付保費12. Appendix3 (Chart of Claim Channel) 附件3(索賠渠道圖)Report damage/injury at first time第一時間報告損失,傷害等CPIC Shanghai Branch太平洋保險公司上海分公司CarrefourStores or offices家樂福門店或辦公室Follow claim跟進索賠Broker (Aon-COFCO)保險顧問(中怡)第一時間報告警察確認ConfirmConfirm claim and compensateFinance Division of Carrefour China HO Mr.Ruben Duan家樂福總部財務部段志奇Follow / Coordinate跟進/協商Query or Complain問題或投訴確認索賠并賠付Traffic Police交通警察Loss notice損失通知Report police at first time