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1、寫寫字字樓樓客客戶戶滿滿意意度度調調查查表表 受受訪訪者者（簽簽署署）：Respondent(signature)單單元元號號：Unit Number 公公司司名名稱稱 NameName ofof CompanyCompany 聯聯系系電電話話：Contact Number 煩煩請請貴貴司司根根據據大大廈廈物物業業管管理理服服務務情情況況，完完成成下下面面的的表表格格。請請在在選選項項后后打打或或在在注注明明您您的的建建議議，以以便便我我們們更更加加清清晰晰的的了了解解貴貴司司需需求求。PleasePlease reviewreview thethe serviceservice provid2、edprovided toto youyou in in 20152015 andand finishfinish thesethese followingfollowing tables.Puttables.Put a a ticktick onon thethe optionsoptions andand writewrite youryouradvicesadvices toto helphelp usus toto serveserve youyou better.better.xxxx物物業業服服務務中中心心服服 務務 評評 價價 調調 查查（請請只只在在符符合合的的1 1項項上上打3、打“”“”）AppraisalAppraisal ofof Service(PutService(Put a a ticktick onon thethe uniqueunique optionoption accordedaccorded withwith youryour evalutationevalutation )服服務務項項目目Service ProjectSurvey 服服務務內內容容Service ContentsSurvey很很滿滿意意Excellent滿滿意意Satisfactory一一般般BarelySatisfactory不不滿滿Dissatisfied很很不不滿滿Se4、riouslyDissatisfied本本項項中中您您最最關關注注的的服服務務是是（）(Specify your most concen ineach project)1、物業服務團隊PropertyManagementStaff服務形象Service image服務態度Service attitude專業性Service skills響應速度Response time2、大堂服務Hall Customersservice服務形象Service image服務態度Service attitude專業性Service skills主動性Service initiative3、投訴處理Compla5、intshandling處理態度Attitude處理及時性Prompt response專人跟進Responsible personto follow up處理效果Handling results請轉至背頁繼續完成（Turn to the back）服服 務務 評評 價價 調調 查查（請請只只在在符符合合的的1 1項項上上打打“”“”）AppraisalAppraisal ofof Service(PutService(Put a a ticktick onon thethe uniqueunique optionoption accordedaccorded withwith youryou6、r evalutationevalutation )服服務務項項目目Service ProjectSurvey 服服務務內內容容Service ContentsSurvey很很滿滿意意Excellent滿滿意意Satisfactory一一般般BarelySatisfactory不不滿滿Dissatisfied很很不不滿滿SeriouslyDissatisfied本本項項中中您您最最關關注注的的服服務務是是（）(Specify your most concen ineach project)4、清潔衛生Sanitation洗手間清潔狀況Washing roomcleaning洗手間易耗品補給及時7、性Consumable productsupply其他公共區域清潔狀況Other common areacleaning垃圾清運Waste remove5、綠化環境Landscaping外圍綠化環境Outdoorlandscaping大堂綠化環境Lobby landscaping樓層綠化環境Office arealandscaping6、裝修管理Fitting-outing-outmanagementmanagement裝修異味Odors裝修噪音Noise裝修粉塵Dust施工人員出/入管理Workers entry andexit7、安全管理Securitymanagement人員出/入管理E8、ntry and exit ofvisitors秩序控制Public ordercontrol物品出/入管理Entry and exit ofgoods消防演練Fire drill服服 務務 評評 價價 調調 查查（請請只只在在符符合合的的1 1項項上上打打“”“”）AppraisalAppraisal ofof Service(PutService(Put a a ticktick onon thethe uniqueunique optionoption accordedaccorded withwith youryour evalutationevalutation )服服務務項項目目S9、ervice ProjectSurvey 服服務務內內容容Service ContentsSurvey很很滿滿意意Excellent滿滿意意Satisfactory一一般般BarelySatisfactory不不滿滿Dissatisfied很很不不滿滿SeriouslyDissatisfied本本項項中中您您最最關關注注的的服服務務是是（）(Specify your most concen ineach project)8、停車場管理Car parking車輛指引Parking direction業務辦理便利性Business handlingconvenience停泊便利性Parkingco10、nvenience標識標志清晰度Identificationclear9、電梯服務Lift service候梯時間Wating time電梯穩定性及舒適性Stable andcomfortable應急處理及時性Emergency handlingin time10、空調服務Airconditioningsupply溫度舒適性Temperaturecomfortable空氣質量Aair quality加時空調服務Over-time air-conditioningservice11、公共標識指引Publicidentificationguide標識位置設置Installation指引清晰度Dir11、ection clear12、公共設施設備Publicfacilities公共設施設備的配備Public facilitiessupply運行的穩定性Stable operation定期保養Regularmaintenancequality維修及時性Maintenance intime13、公共活動Communityactivity聯合宣傳Joint propaganda節日裝飾FestivalDecoration請轉至背頁繼續完成（Turn to the back）物物 業業 管管 理理 服服 務務 總總 體體 評評 價價Total Appraisal很很滿滿意意ExcellentExcel12、lent 滿滿意意SatisfactorySatisfactory 不不滿滿意意DissatisfiedDissatisfied如如有有其其他他物物業業管管理理服服務務意意見見及及建建議議，請請在在下下面面填填寫寫：IF you need any additional services or have other suggestions for improvement,please specify：衷心感謝貴司的配合和支持！貴司的寶貴意見將幫助我們不斷提升物業管理服務。關于貴司的任何意見、建議或個性化需求，歡迎隨時聯系我們,。Thank you for your support.Your valuable suggestions will help us to continuously improve our services.All of your advice and additional services requirement can besent to the property management office.租戶提供的一切資料保密The survey will be treated in strict confidence.辦公地點：服務熱線：13、公共活動Communityactivity