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1、文檔狀態(tài) 文檔編號 TLT_ comm_V02 版本 2.0 版本日期 2010-03-04 撰寫單位 TLT TLT_LP810001_1 執(zhí)法訪店作業(yè)規(guī)范 Enforcement Authority Visiting SOP - LifeSpace 執(zhí)法訪店作業(yè)規(guī)范 TLT_LP810001_1 一、目的Objectives 規(guī)范樂都會商場如何接待、處理與上報執(zhí)法機關(guān)的檢查質(zhì)詢 To regulate Life Space Mall operation in dealt with enforcement authorities Visiting. 在各商場、總部間就執(zhí)法機關(guān)訪店事件形成交流2、指導、監(jiān)督和改進的良好互動 To develop good communication between HQ and Mall regarding enforcement authorities visiting. 將行政執(zhí)法風險控制在小范圍內(nèi)，避免對整個公司或多個門店的牽連處罰 To limit the impact of enforcement challenges to certain malls instead of whole company. 二、范圍SCOPE 包括：商場發(fā)生的行政執(zhí)法檢查質(zhì)詢事件或有行政執(zhí)法部門介入的消費者舉報及媒體訪問 In scope: Enforceme3、nt challenges or customer complaint/media visiting with enforcement bodies involvement 排除： Out of scope 消費者投訴 Customer complaint 無行政執(zhí)法部門參與的媒體或非政府組織訪問 Media or NGO visiting without enforcement bodies involvement 正面訪店 Visiting with Positive result 巡查/抽檢且尚未發(fā)現(xiàn)問題的 Visiting with no findings 三、參與人員By Who 商場政府聯(lián)絡官 Mall Government Liaison Officer 店總 Mall Manager 公司法律與合規(guī)部 Corporate Legal Work with Mall Gover