1、TALKDESK GUIDELeveraging ChatGPT:tailored ChatGPT prompts for retail customer service excellenceTALKDESK AIFOR EVERY DAYTable of contentsIntroduction 03I.How to use these prompts 04 ChatGPT prompts for FAQs 05 ChatGPT prompts for knowledge base articles 06 ChatGPT prompts for scripts&responses 0

2、7 ChatGPT prompts for surveys&customer feedback 08 ChatGPT prompts for promotional&enablement materials 09 ChatGPT prompts for scripts&responses 10II.Other prompts ideas 11 Additional ideas 12 Additional ideas by industry 13Glossary 15IntroductionGNESIS MIRANDA LONGORetail Marketing Dire

3、ctor TalkdeskThe power of ChatGPT and generative AI systems is already revolutionizing contact centers,enhancing both efficiency and customer satisfaction.Stay ahead of the curve with these ChatGPT prompts,specifically designed for retail CX leaders.These prompts concentrate on vital customer servic

4、e topics,such as knowledge base articles,FAQs,customer feedback,and more.Unlock the potential of AI-driven customer service and transform the way you engage with your customers today.3I.How to use these prompts Edit the outputMake sure to edit anything GPT creates for you.Dont assume its good to go.

5、Be sure to read it a few times and make edits accordingly.Input promptsFollow the prompts in this deckLog in:ChatGPTCheck for plagiarismWorried about plagiarism?Use these checkers:GPTZero&AI Content Detector.4As the head of CX at a retail organization,I need help translating our frequently asked

6、 questions(FAQs)for our international customers.Can you assist me by translating the FAQ below into language?Once you have provided the translation,I will provide you with additional FAQs to translate.Thank you!Text:“”FAQ input here“”As the head of CX at a retail organization,I need assistance in cr

7、afting a new,effective,and informative FAQ.Can you write an FAQ for TOPIC using the bullets below?Additionally,could you provide some examples of successful help articles or FAQs from other retail organizations that I can reference for inspiration?Thank you.Text:“”FAQ input here“”As the head of Cust

8、omer Experience for a retail brand,I am looking to optimize our FAQ section.Below are the FAQs we have created so far.Can you provide suggestions on what additional questions we should create to enhance our FAQ section and provide a better customer experience for our customers?Text:“”FAQ input here“

9、”ChatGPT prompts for FAQs Creating an effective FAQOptimizing FAQ sectionsTranslating FAQs,emails,scripts,etc.5ChatGPT prompts for knowledge base articlesAs the head of CX for a retail organization,Im looking to improve the efficiency of my customer service agents by providing them with step-by-step

10、 instructions based on our knowledge base articles.Could you please help me summarize the knowledge article below into clear and concise instructions that my agents can easily follow?Our goal is to reduce the time spent on common questions and help our agents make the best use of our existing materi

11、als.Text:“”Article input here“”As the head of CX for a retail organization,Im looking to optimize our help center database to help customers self-serve more effectively.Could you please use the bullet points below to create a clear and concise article that is easy to read and understand?Our goal is

12、to reduce the time spent on creating and updating the help center while providing our customers with the information they need to self-serve.Text:“”Article input here“”As the head of CX for a retail organization,Im looking to improve the email templates my team uses to answer common customer queries

13、.Using the knowledge base article below,could you please provide me with a template that can help us explain our standard retail return policy to our customers?We want to ensure that our customers understand the process and feel supported in their returns.Text:“”Article input here“”Creating email te

14、mplatesCreating knowledge-base articlesCreating agent step-by-step guides6ChatGPT prompts for scripts&responsesImproving conversational designAs the head of CX for a retail organization,I want to improve our current customer service conversations.Can you review our existing conversations below a

15、nd provide feedback and recommendations for improvement?Specifically,can you suggest ways to make our conversations more effective,efficient,and customer-centric?Thank you.Text:“”Input conversations here“”Crafting sentiment-based responsesI am a customer service representative,and a customer has ask

16、ed to use an expired discount code.Her message is below.Can you help me craft a polite response to inform them that the code was one-time-use only and cannot be applied to their current purchase?I want to ensure that the customer is informed of the situation while still providing excellent customer

17、service.Text:“”input message here“”I need help creating customer service scripts or chatbot scripts that can improve our customer or self-service experience.Can you write a script for a customer service agent or chatbot and also provide me with some examples of successful scripts used by other retai

18、l organizations that can inspire me?Below are the topics I need help with:Text:“”Input Topics Here“”Writing scripts for agents&chatbots 7ChatGPT prompts for surveys&customer feedbackIncorporating feedback into product descriptions You work for a company that sells products online.A customer

19、just called in to complain that the product description on your website was incorrect.They were unhappy with their purchase because the item didnt match the description provided online.Below is a transcript of the callPlease draft an email for me to send to the product owner with recommendations on

20、how to update the product description based on the customers feedback.Its important that we make the necessary changes to prevent any future customer dissatisfaction.Please ensure that the email is concise and friendly and includes specific details from the call.Text:“”Input transcript here“”Respond

21、ing to customer feedbackAs the customer service representative for our company,I would like you to generate a professional and courteous response to a customer who has left feedback on our website.Below is the feedback.Please ensure that your response is friendly,acknowledges the feedback,and thanks

22、 the customer for taking the time to provide it.Text:“”input feedback here“”As a customer experience professional in the retail industry,I want to create a survey to gather feedback on a newly launched service.The survey should be designed to gauge the customers experience and identify areas for imp

23、rovement.Please create two versions of the survey:one as an after-call survey(where they rate experience 1-10)and the other as a quick 5 question text survey.Creating survey questions8ChatGPT prompts for promotional&enablement materials As the head of customer experience for a retail brand,you w

24、ant to send out an SMS to customers about an ongoing sale on(XYZ)products.Write a captivating message that includes the customers name and a call-to-action link to the website where they can shop.Keep the message under 160 characters,use emojis and add a touch of humor.Also,include a clear way for c

25、ustomers to opt out of future messages.Creating knowledge-base articlesCreate a warm and engaging welcome email for new customers who have signed up for our rewards program.Express gratitude for their support,introduce them to our brand and products,and offer a special discount on their next order.U

26、se the details below to personalize the email:Remember to keep the email concise and easy to read,and consider using eye-catching visuals or personalized content to further engage the customer.Text:“”Input the customers first name,The name of the rewards program,The discount amount and any relevant

27、details(e.g.expiration date,minimum order value),A clear and visible call-to-action button or link that leads them to our website,Our brands visual identity and tone of voice)here“”Creating email templatesAs the head of CX for a retail organization,Im looking to improve the email templates my team u

28、ses to answer common customer queries.Using the knowledge base article below,could you please provide me with a template that can help us explain our standard retail return policy to our customers?We want to ensure that our customers understand the process and feel supported in their returns.Text:“”

29、Article input here“”Creating text notifications 9Bonus ChatGPT prompts!Identifying CX pain points As the head of CX for a retail organization,Im looking to identify common pain points in our customer journey.Can you analyze our customer feedback and suggest areas where we can improve the experience?

30、Text:“”Customer feedback input hereAbandoned shopping carts reminder As a retail business owner,you want to increase your online sales by reminding customers about the items they left in their shopping carts.Can you create an engaging email that will encourage customers to complete their purchases?S

31、treamlining processesAs the head of CX for a retail organization,I need to streamline our returns and exchange process.Can you help me by creating a step-by-step guide that outlines the process for our customers and includes any relevant policies and fees?Text:“”Returns and exchange input here“”10Hu

32、morous customer service:joke generation As a CX manager,you want to keep your customer service calls light and engaging,when appropriate with the customer.Can you provide five humorous jokes or puns that incorporate words related to WORD ONE:mattresses and WORD TWO:sleep?These can be used by your cu

33、stomer service agents on phone calls with good-humored customers to help build rapport and create a positive experience.Thank you for your creativity and humor!Entity extraction from long textsExtract the important entities mentioned in the text below.First extract all brand/company names,then extra

34、ct all product names,then extract all the people names,then specificy all the topics which fit the content,and finally extract general overarching themes.Desired format:Company/Brand names:Product names:-|-People Names:-|-Specific topics:-|-General themes:-|-Text:Input text hereCreating social media

35、 calendarsAs the head of CX for a retail organization,I need to improve our social media presence and engagement.Can you help me by creating a social media content calendar that aligns with our brand messaging and targets our key demographics?Text:“”Social media input here“”11II.Other prompt ideasCu

36、stomer feedback collection process:As the head of customer experience for a retail brand,Im looking to improve our customer feedback collection process.Can you provide me with some effective customer survey questions that we can use to better understand our customers needs and improve their experien

37、ce?Agent onboarding:As the head of CX for a retail organization,Im looking to create an effective onboarding process for new customer service agents.Could you provide me with a comprehensive training manual that covers common customer issues and best practices for resolving them?Improve customer ret

38、ention rates:As the head of customer experience for a retail brand,Im looking to improve our customer retention rates.Could you provide me with some strategies and best practices for building strong customer relationships and reducing churn?Social media strategy:As the head of CX for a retail organi

39、zation,Im looking to optimize our social media customer service strategy.Can you provide me with some best practices for responding to customer inquiries and complaints on social media?Knowledge base:As the head of CX for a retail organization,Im looking to improve our customer service knowledge bas

40、e.Can you provide me with some best practices for creating and maintaining an effective knowledge base that is easily accessible to our customer service agents and customers?Chatbot performance:As the head of CX for a retail organization,Im looking to improve our chatbots performance.Can you provide

41、 me with some best practices for designing and optimizing a chatbot that can effectively resolve customer inquiries and provide a positive customer experience?Additional ideas 12Feedback analysis:As the head of CX for a retail organization,Im looking to analyze customer feedback data to identify tre

42、nds and areas for improvement.Could you please help me by summarizing the key themes from our recent customer feedback surveys?Personalization As the head of CX for a retail organization,Im looking to create a personalized customer experience for each of our customers.Could you please provide recomm

43、endations on how to leverage customer data to tailor our marketing efforts and product offerings to each customers unique preferences?Web audit:As the head of CX for a retail organization,Im looking to improve our websites usability and overall customer experience.Could you please conduct a website

44、audit and provide recommendations on how to optimize our website for improved engagement and conversion rates?Factors of churn:As the head of CX for a retail organization,Im looking to improve our customer retention rates.Could you please analyze our customer data to identify factors that contribute

45、 to customer churn,and provide recommendations on how to address these factors to improve customer retention?Agents tasks:As the head of CX for a retail organization,Im looking to improve the efficiency of our customer service team by automating some of their tasks.Could you please help me identify

46、which tasks we can automate?Monitoring customer issues:As the head of CX,I want to reduce our customer churn rate by proactively addressing customer issues before they become major problems.Can you help me develop a system to monitor and address customer issues in real-time?Website UX:As the head of

47、 customer experience for a retail brand,Im looking to improve our websites user experience.Can you provide me with some tips and best practices for creating a user-friendly website that is easy to navigate and provides a seamless customer experience?13Healthcare:As the head of CX for a healthcare pr

48、ovider,I want to improve our patient feedback survey to better understand our patients experiences and areas for improvement.Can you help me design a survey that is easy to understand and provides us with the insights we need to enhance our patient experience?Financial Services:As the head of CX for

49、 a financial services provider,Im looking to improve the efficiency of our call center operations.Could you please help me identify common customer issues and develop a script or template for our agents to follow to resolve them quickly and effectively?Hospitality:As the head of CX for a hospitality

50、 company,I want to improve our online booking process to make it easier and more seamless for our customers.Can you help me identify areas of improvement and suggest ways to streamline the process?ECommerce:As the head of CX for an e-commerce company,I want to optimize our product search functionali

51、ty to make it easier for our customers to find what theyre looking for.Can you help me improve our search algorithms and suggest ways to make our search results more relevant and accurate?Telecom:As the head of CX for a telecom company,I want to improve our customer service response time and reduce

52、call wait times.Can you help me identify ways to optimize our call center operations and suggest tools or technologies that can help us achieve this goal?Additional Ideas by Industry14GlossaryThis guide was initially created for a webinar:The Art of the Doable:Chat GPT&Other TrendsTransforming R

53、etail Customer Service.Learn more by watching it on-demand here,or by reading this blog:Unified commerce and AI:Striking gold in retail customer serviceRetail Experience Cloud Datasheet5-min Retail Experience Cloud Live-WalkThrough3-min Retail Experience Cloud VideoAbout Retail Experience CloudConta

54、ct informationPREETI PADIYARGNESIS MIRANDA LONGO15Talkdesk is a global cloud contact center leader for enterprises of all sizes.Talkdesk CX Cloud and Industry Experience Clouds help enterprises deliver modern customer service their way.Our trusted,flexible,and innovative contact center platform leve

55、rages AI and automation to drive exceptional outcomes for their customers and improve the bottom line.Learn more and take a self-guided demo at .2023 Talkdesk,Inc.All Rights Reserved Worldwide.Unauthorized use,duplication,or modification of this document in whole or in part without the written conse

56、nt of Talkdesk,Inc.is strictly prohibited.+1(888)743-3044 Drive exceptional business outcomes with the AI-powered cloud contact center platform built for your industry.Talkdesk is a global cloud contact center leader for enterprises of all sizes.Talkdesk CX Cloud and Industry Experience Clouds help

57、enterprises deliver modern customer service their way.Our trusted,flexible,and innovative contact center platform leverages AI and automation to drive exceptional outcomes for their customers and improve the bottom line.Learn more and take a self-guided demo at .2023 Talkdesk,Inc.All Rights Reserved Worldwide.Unauthorized use,duplication,or modification of this document in whole or in part without the written consent of Talkdesk,Inc.is strictly prohibited.+1(888)743-3044