艾美酒店送餐服務培訓報告（英文版)（14頁）.pdf
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艾美酒店送餐服務培訓報告（英文版)（14頁）.pdf
1、 WELCOME CHARTER plus TRAINING MODULES Order delivery + iNTrOdUCTiON TITLE In-Room Dining Experience Order Delivery Flipchart ? What are some of the reasons why guests order food in Flipchart their rooms? - Tired and do not want to go to the Restaurant - Too busy as they are working in the room - Tr
2、avelling alone and do not want to eat in the Restaurant alone - Want a leisurely meal in the room for a relaxing weekend / break - Want a romantic dinner in the room for a special occasion - ADD OTHER LOCAL EXAMPLES CONTEXT We do not know the reason why the guest has ordered room BENEFIT service; th
3、erefore when the room service waiter/waitress arrives at the guests door he / she has to be prepared to read the situation very quickly to ensure the correct speed of service and level of conversation is chosen DO Review the reasons on the flipchart and establish the needs of the guest in each of the cases Example Guest tired = quick service, no conversation required O r d e r d e l i v e r y PreP
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