1、 1 前廳部新員工入職手冊前廳部新員工入職手冊 (前臺)(前臺) 2 目目 錄錄 一、前臺崗位職責 二、政策與程序 三、報表 .JOB DESCRIPTION xx 國際商務酒店 崗位職責 Index Number 029 Page: 1of 3 Job title: Receptionist and cashier 職位名稱:接待員、收銀員 Effective Date: July 1,2002 Report to: Reception leader 直屬上級 :接待部領班 Supersedes: 職務職務概述:概述: Position Description: 負責問候客人及有禮貌并高效率
2、提供所有客人入住服務;努力地銷售客房,使酒店的入住率 及房間收入達到最大的限度;有禮貌地提供客人所要求的有關咨詢服務,宣傳和推銷所有酒 店的設施和服務。 Greet the guest politely and provide registration for guest efficiently. Up sell rooms of hotels and increase rooms revenue and occupancy. Provide information service to guests request and sale promotion of facilities and s
3、ervices of the hotel. 職務及職責范圍:職務及職責范圍: Responsibility 1. 熱情有禮貌地問候所有到來的客人,并提供高效率的入住服務。 To greet all the guests politely and check in the guest efficiently. 2. 盡力地為酒店銷售房間,在可能的情況下促銷客房,使酒店達到最高的開房率和房間收 入。 To sale promotion of hotel rooms and get the highest occupancy and room revenues if possible. 3. 提供優秀的服務,盡量滿足客人的要求。 To provide best service and fulfill requests of the guest as possible. 3 4. 協助接待部領班做